Incident Management Analyst

Sysnet; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Sysnet invites applications for Level 1 Incident Management Analyst in Chennai. The role involves reviewing incident tickets for accuracy, categorization, prioritization, resolution, and closure, ensuring timely handling and closure. You will prepare reports and dashboards, sharing trends with Service Management to improve compliance.

The position sits within IT & Information Security - Other, requiring an Undergraduate degree and a proactive approach to incident handling and service improvement.

Qualifications

• Review incident tickets for accuracy, categorization, prioritization, resolution, and closure.
• Prepare reports and dashboards; share trends with Service Management; improve compliance.

Responsibilities

• Review incident tickets for accuracy, categorization, prioritization, resolution, and closure.
• Prepare reports and dashboards; share trends with Service Management; improve compliance.

Skills

Incident management

ITIL awareness

Education

Any Graduate

Job description

Posted: 3 days ago Openings: 1 Applicants: 100+

Level 1 Incident Management Analyst

Review incident tickets for accuracy, categorization, prioritization, resolution, and closure. Identify quality gaps, prepare reports and dashboards, share trends with Service Management & improve compliance.

Role Category: IT & Information Security - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Sysnet an ISO 9001: 2000 certified company is one of the leading system and hardware solution provider company of India providing System Integration and service products like warranty Support, AMC, Facility Management Services.

Hiring For Incident Analyst and Incident Manager

Service Desk Engineer typically earns between