Inbound Sales Representative Specialist - Voice

Accenture in India; Bengaluru; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Accenture in India is seeking an Inbound Sales Representative Specialist - Voice to join the Customer Support vertical in Bengaluru. You will manage and resolve customer queries, handle escalations, and provide the best resolutions within defined SLAs. The role requires adaptability, problem-solving, and teamwork, with a focus on quality service.

Ideal candidates have 7–11 years of experience and graduation. Be prepared for potential rotational shifts as part of operations excellence.

Qualifications

• Any Graduation is required.

Responsibilities

• Analyze and resolve moderately complex customer problems and queries.
• Handle escalations and complaints, providing best resolutions within SLA.
• Coordinate with supervisors and peers, and interact with clients when needed.

Skills

Adaptable & flexible

Problem-solving

Agility

Teamwork

Quality mindset

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Specialist - Voice

Qualifications:Any Graduation

Years of Experience:7 to 11yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Adaptable and flexible
• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team
• Commitment to quality Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts