Customer Contact Comms Associate - Voice

Accenture; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture Bengaluru is seeking a Customer Contact Comms Associate to handle omnichannel customer communications, including email and chat interactions. This role focuses on resolving queries and escalations within SLA, with work shifts as required.

Fresh graduates with up to 3 years of experience are welcome to apply, with emphasis on quick typing and clear written/verbal communication. The position supports the customer support vertical and provides exposure to diverse customer interactions

Qualifications

• Adaptable and flexible.
• Ability to perform under pressure.
• Written and verbal communication.
• Role involves analysis and solving of lower-complexity problems.

Responsibilities

• Manage and resolve customer queries, handle escalations and complaints within SLA.
• Close faults and resolve issues.
• Communicate effectively via email and chat, with strong typing skills.
• Interact with peers and, occasionally, with clients or management.

Skills

Omnichannel - Customer Communications

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications: Any Graduation

Years of Experience: 1-3 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Ability to establish strong client relationship
• Written and verbal communication
• Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts, Any Graduation