Inbound Sales Management Senior Analyst - Voice

8103 Acc Sol Pvt Ltd Company; Bengaluru; Vor Ort; INR 800.000 - 1.800.000; Vollzeit

Zusammenfassung

Accenture in Bengaluru is hiring a Senior Analyst for Inbound Sales Management within Customer Service Technology. The role requires 5 to 8 years of experience and any graduation.

You will analyze and resolve customer queries, handle escalations, and ensure SLA-compliant closures while contributing to a transformation of support into a value-generating strategic differentiator for the business.

Qualifikationen

• Inbound sales management and customer service technology background.
• 5 to 8 years of experience required.
• Any Graduation is acceptable.

Aufgaben

• Manage and resolve customer queries, handle escalations and complaints within SLA.
• Ensure fault and issues are resolved promptly to maintain service levels.
• Contribute to transforming support into a value-generating, strategic differentiator.

Kenntnisse

Customer Service Technology

Ausbildung

Graduation

Jobbeschreibung

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Management Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Primary skill - Customer Service Technology - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.