Inbound Customer Service & Dispatch Scheduling Virtual Assistant

Jobgether; India; Remote; INR 410,000 - 683,000; Full time

Benefits offered by this job

Fully remote work arrangement

40 hours per week

Competitive compensation

Weekly payments

Free training and upskilling

Supportive VA community

Job summary

Jobgether is seeking a proactive Inbound Customer Service & Dispatch Scheduling Virtual Assistant to support a Canada-based mobile tire-service operation from India. You will handle incoming calls, gather service details, and schedule appointments while coordinating technician dispatch across locations.

The role is remote, full-time as an independent contractor with a defined weekly schedule (40 hours) and ongoing support from the VA team.

Qualifications

• Experience in inbound calls or customer service roles.
• Excellent spoken English with clear pronunciation.
• Ability to coordinate appointments across multiple locations.
• Strong organizational and multitasking skills.
• Familiarity with CRM and scheduling tools is preferred.

Responsibilities

• Answer incoming customer calls with courtesy and accuracy.
• Collect customer details and service information.
• Explain service options and booking procedures using approved guidance.
• Schedule service appointments considering technician availability and location.
• Coordinate dispatch based on proximity and travel times.
• Confirm bookings and maintain records.
• Update scheduling docs and communicate changes.
• Escalate complex requests when needed.
• Follow procedures for routing inquiries and reporting issues.
• Deliver services on time per engagement agreement.

Skills

Inbound customer service

Excellent English

Scheduling coordination

CRM familiarity

Dispatch systems

Multitasking

Communication

Tools

CRM platforms

Scheduling software

Dispatch systems

Calendar tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Customer Service & Dispatch Scheduling Virtual Assistant based remotely in India.

We are seeking a customer-focused and highly organized Virtual Assistant to support a growing mobile tire-service operation in Canada. In this role, you will manage incoming customer calls, coordinate service appointments, and help dispatch technicians across multiple locations. You will work with a team of approximately 50 mobile technicians, ensuring appointments are scheduled efficiently based on availability, location, and travel requirements. Your communication and organizational skills will play a key role in delivering a smooth customer experience and maintaining efficient daily operations. This opportunity is ideal for someone who thrives in a fast-paced environment, can manage competing priorities, and enjoys solving scheduling challenges. The position offers a remote, full-time independent contractor arrangement with a defined weekly schedule and ongoing operational support.

Accountabilities

• Answer incoming customer calls promptly and professionally, providing helpful and courteous assistance.
• Collect accurate customer details and information about requested services.
• Explain standard service information, booking procedures, and appointment options using approved guidance.
• Respond to routine customer questions and concerns, escalating unusual requests or complex service issues when necessary.
• Book service appointments in the designated scheduling system, taking technician availability, location, and existing commitments into account.
• Coordinate appointments based on geographic proximity and reasonable travel times to support efficient technician dispatch.
• Confirm booking details, maintain accurate appointment records, and communicate schedule changes to relevant parties.
• Check technician status and confirm whether technicians are en route when required.
• Update customer information, service records, and scheduling documentation.
• Track unresolved scheduling issues and customer follow-ups to ensure timely resolution.
• Coordinate with the existing administrative and Virtual Assistant team to maintain consistent operations.
• Follow established procedures for routing inquiries, resolving routine scheduling problems, and reporting outstanding customer or technician matters.
• Deliver agreed services professionally and meet the timelines, guidelines, and deliverables specified in the engagement agreement.

Requirements

The ideal candidate has experience in inbound customer service, excellent spoken English, and the organizational skills needed to coordinate appointments in a busy service environment. You should be comfortable handling phone inquiries, managing multiple tasks, and maintaining accurate records. The key requirements include:

• Previous experience handling inbound calls or working in a customer service role.
• Excellent spoken English, with a native or near-native level of fluency and pronunciation.
• Strong communication and active listening skills, with a professional and customer-oriented phone manner.
• Excellent organizational skills, attention to detail, and the ability to multitask effectively.
• Strong time management and practical problem-solving abilities, particularly when managing appointment schedules and competing priorities.
• Experience with appointment booking, technician dispatch, or scheduling coordination is strongly preferred.
• Experience working in a high-volume call environment is an advantage.
• Familiarity with calendar tools, customer relationship management (CRM) platforms, scheduling software, or dispatch systems is preferred.
• Experience in automotive services, mobile services, or field-service operations is a plus.
• Ability to work independently, follow established procedures, communicate schedule changes clearly, and escalation issues appropriately.
• Availability to work 40 hours per week, Wednesday through Sunday, from 7:00 AM to 4:00 PM, with a one-hour unpaid lunch break.
• Willingness to work under an independent contractor agreement rather than an employment contract.

Benefits

• Fully remote work arrangement.
• Full-time engagement with 40 contracted hours per week.
• Competitive compensation rates.
• Weekly payments processed according to the terms of the engagement.
• Free training and opportunities for professional upskilling.
• Ongoing support, guidance, and access to a collaborative Virtual Assistant community.
• Opportunity to develop customer service, scheduling, dispatch coordination, and remote business support skills.
• Access to various other opportunities as they become available.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.