Dispatch

Olympic Towing; Delhi; Sur place; INR 400 000 - 650 000; Plein temps

Résumé du poste

Olympic Towing in Delhi is seeking a Dispatch Coordinator to manage towing and roadside assistance requests from Canadian customers, assign calls to drivers, and monitor progress using GPS and dispatch software.

You will update statuses, communicate with drivers and customers, ensure accurate data entry, and prepare daily shift reports while collaborating with Canadian operations to resolve issues.

Qualifications

• Experience in dispatching, logistics, transportation, trucking or roadside assistance.
• Experience with Canadian or US customers.
• Familiarity with dispatch management software, GPS systems, or CRM platforms.

Responsabilités

• Receive and manage towing and roadside assistance service requests from Canadian customers and roadside assistance providers.
• Assign service calls to drivers based on location, availability, priority, and estimated arrival time.
• Monitor drivers and vehicles using GPS tracking and dispatch software.
• Update call statuses accurately, including dispatched, en route, on scene, towing, and completed.
• Communicate professionally with drivers, customers, and roadside assistance providers through phone, email, and dispatch platforms.
• Ensure all service calls are entered correctly into the dispatch management system.
• Monitor pending calls, driver response times, and service delays.
• Maintain accurate records of service details, mileage, timestamps, and driver notes.
• Coordinate with Canadian operations management to resolve dispatch issues and customer concerns.
• Follow company SOPs and maintain high service standards.
• Prepare daily shift reports and communicate outstanding calls during shift handovers.

Connaissances

Dispatching

Logistics

Transportation

Towing

Roadside assistance

Dispatch software

GPS systems

CRM platforms

BPO experience

Outils

Towbook

Samsara

Description du poste

Role & responsibilities

• Receive and manage towing and roadside assistance service requests from Canadian customers and roadside assistance providers.


• Assign service calls to drivers based on location, availability, priority, and estimated arrival time.


• Monitor drivers and vehicles using GPS tracking and dispatch software.


• Update call statuses accurately, including dispatched, en route, on scene, towing, and completed.


• Communicate professionally with drivers, customers, and roadside assistance providers through phone, email, and dispatch platforms.


• Ensure all service calls are entered correctly into the dispatch management system.


• Monitor pending calls, driver response times, and service delays.


• Maintain accurate records of service details, mileage, timestamps, and driver notes.


• Coordinate with Canadian operations management to resolve dispatch issues and customer concerns.


• Follow company Standard Operating Procedures (SOPs) and maintain high service standards.


• Prepare daily shift reports and communicate outstanding calls during shift handovers.

Preferred candidate profile

• Previous experience in dispatching, logistics, transportation, trucking, towing, or roadside assistance.


• Experience working with Canadian or US customers.


• Familiarity with dispatch management software, GPS systems, or CRM platforms.


• Experience with Towbook, Samsara, or similar systems is an advantage.


• International voice process or BPO experience will also be considered.