Inbound Associate

Olyv, Inc.; Karnataka; On-site; INR 350,000 - 520,000; Full time

Job summary

Olyv, Inc. in Bengaluru, India, is hiring a Video KYC Caller / Review Associate. You will conduct VKYC calls, verify identity documents, and address customer questions with professionalism.

Document records in the CRM accurately, maintain confidentiality, and support process improvements. Fixed hours 9 AM–6 PM with weekend shifts.

Qualifications

• Graduate with any stream.
• Experience in customer service, VKYC, or banking roles.
• Strong communication, verbal and written.
• Knowledge of VKYC processes.
• Proficiency with video conferencing tools and CRM software.
• Ability to handle sensitive information with discretion.

Responsibilities

• Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
• Verify Customer Documents: Review and verify the customer's identity documents during the video call.
• Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
• Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Skills

Communication skills

VKYC knowledge

Attention to detail

Discretion & confidentiality

Multilingual: Hindi & English

Education

Graduate in any stream

Tools

CRM software

Video conferencing tools

Job description

Olyv is India's fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.

Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google's Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.

Video KYC Caller / Review Associate

Key Responsibilities:

• Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
• Verify Customer Documents: Review and verify the customer's identity documents during the video call.
• Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
• Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Required Qualifications:

• Candidates must graduate with any Stream
• Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
• Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
• Good knowledge of VKYC processes
• Comfortable with technology, including video conferencing tools and CRM software.
• Strong attention to detail with the ability to spot inconsistencies in documentation.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

• Previous experience in video-based KYC verification or in a customer-facing role.
• Multilingual proficiency is a plus but Hindi and English is a must.
• Knowledge of the financial sector and the regulatory environment.
• Communication: Clear and concise communication skills are essential for interacting with customers.
• Attention to Detail: Accuracy in verifying documents and recording customer details.
• Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
• Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.

Fixed working hours 9 AM to 6 PM, but includes weekend shifts.