Officer, Video KYC Support, Consumer Banking Group

DBS Bank; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

DBS Bank in Pune seeks a VKYC/ReKYC Agent to conduct video-based customer verification in line with regulatory guidelines and to ensure a consistent customer experience.

The role involves performing VKYC/ReKYC calls, verifying identities and documents, maintaining accurate records, and handling customer inquiries with professionalism while upholding quality standards.

Qualifications

• Strong interpersonal and communication abilities across English, Hindi and Marathi.
• Ability to handle sensitive customer data with confidentiality.
• Degree holder with basic operations awareness and MS Office familiarity.
• Experience or familiarity with KYC/AML processes is a plus.
• Customer-centric approach and problem-solving mindset.

Responsibilities

• Conduct VKYC/ReKYC calls per scripts and compliance requirements.
• Verify customer identity and documents during live video interactions.
• Ensure adherence to regulatory and internal quality standards.
• Handle customer queries professionally during verification.
• Maintain accurate records and update systems in real time.

Skills

Interpersonal skills

Verbal communication

Written communication

Calling skills

Analytical skills

Organization

Multilingual (English/Hindi/Marathi)

Confidentiality

Customer-centric

Education

Bachelor's degree

Tools

Finacle

CMS

Call Centre Tools

Job description

Job Purpose:

Provide a brief overview of the position, including its purpose and contribution to the organization.

The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities:

• Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
• Verifying customer identity and documents during live video interactions
• Ensuring adherence to regulatory and internal quality standards
• Handling customer queries professionally during the verification process
• Maintaining accurate records and updating systems in real time

Job Duties & responsibilities:

KYC Processing:

• Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
• All KYC call requests must be serviced as per defined SL without deviation.
• KYC exceptions if any, need to be duly escalated as per defined approval matrix.
• All required disposition and interactions with customer to be duly recorded / documented in the relevant system
• Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications:

• Degree holder
• Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies:

• Strong interpersonal & verbal and written communications skills
• Good, effective and engaging skills. Calling skills preferred
• Basic analytical skills
• Good judgement and problem-solving skills
• Able to organize information in a structured manner
• Good interpersonal and communication skills (English, Hindi & Marathi)
• Ability to handle sensitive customer data with confidentialityProblem-solving ability and presence of mind
• Need to have Customer Centric Approach

Technical Competencies:

• Proficient in MS office tools, Ms Excel, Power point, Word
• Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time