IN-Senior Associate-CRM Technical-GCC-Advisory-Pune

PwC; Pune District; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

PwC in Bengaluru is seeking a Senior Associate for Microsoft Dynamics CRM to analyze client needs, implement CRM solutions, and provide training and support for seamless integration.

You will join PwC’s One Consulting vertical, collaborating with clients across Financial Services, Healthcare, Retail, and Manufacturing to enable optimized operations and strategic outcomes.

Qualifications

• Knowledge of Microsoft Dynamics 365 Online Applications (Sales/Service).
• Experience in customization and extension of Dynamics 365 CRM using JavaScript, web resources and server-side C#/.NET.
• Proficiency with integrations and middleware tools and cloud services.

Responsibilities

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions.
• Design and develop custom components and extensions using platform-specific tooling.
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs.
• Establish environments, source control, and CI/CD pipelines; enforce quality.

Skills

Microsoft Dynamics 365

CRM Technical

JavaScript

Power Automate

Education

BE/BTech/MTech

Tools

Informatica

Web API

C# .NET

Node.js

Angular.js

Azure Functions

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

At PwC, your work makes a difference. Join us to shape the future of [industry/field] through innovation,teamworkand deepexpertise.

We’relooking for a Microsoft D365 CRM Technical

Tohireforthe Microsoft Dynamics practice of One Consulting vertical at PwC. In this role, you will support clients inbuilding and implementing the MS D365 CRM tool for their business. Our practice offers services across thesectors, includingFinancial Services,Healthcare,Retail,Manufacturingand many more.

What you’lldo

• Configure and customizeMS D365CRM platform to deliver scalable, maintainable solutions

• Design and develop custom components and extensions using platform-specific tooling and languages

• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware

• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.

• Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails

• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks

• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT

• Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes

• Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices

• Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

What are we looking for?

Knowledge ofMicrosoft Dynamics 365 Online Application (Sales or Service) modules

Experience preferred 4-9 yrs

Education qualifications BE/BTech/MTech

Experience in customization and extension of Dynamics 365 CRMusing java scripts, web resources etc., server-side customization using C# &.Netassembliesalong with the following technologies and processes:

• JavaScriptand frameworks like Node.js, Angular.js

• Plugins & workflows

• Integrations (Informatica and Web API)

• Power Automate / Azure Functions

• Portals / power pages

• Batch jobs

• Pipeline deploymentsand Server administration

• MicrosoftAzureservicesand API integration

• Data Migration via tools or MS Dynamics features

Strong interpersonal andcommunicationskills

Commitment to high-quality delivery

Why PwC?

Engage in purpose-driven work that builds trust and drives change

Access continuous learning opportunities paired with clear paths for career growth

Enjoy a welcoming, inclusive culture and flexible work arrangements

Sharpen yourexpertiseand contribute towards impactful outcomes through meaningful projects

Location and work model
[Bangalore] | [On-site / Hybrid]

Mandatory Skill Sets:CRM Technical + D365 + Copilot/AI

Preferred Skill Sets: JavaScript and frameworks like Node.js, Angular.js Plugins & workflows Integrations (Informatica and Web API) Power Automate / Azure Functions Portals / power pages Batch jobs Pipeline deployments and Server administration Microsoft Azure services and API integration Data Migration via tools or MS Dynamics features

Years of Experience required:4 to 8 yrs

Education Qualification:BE/BTech/MTech/MBA/MCA/BSC

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

SAP CRM Technical

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics