IN-Senior Associate-CRM Technical-GCC-Advisory-Pune

PwC International; Maharashtra; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

PwC is seeking a Senior Associate for its Microsoft Dynamics CRM practice in Bangalore. You will analyze client needs, implement D365 CRM solutions, and provide training and support to ensure seamless integration and adoption across Financial Services, Healthcare, Retail, and Manufacturing sectors.

You will customize the D365 CRM platform, develop components using C#/JavaScript, and design secure integrations with REST/SOAP APIs.

Qualifications

• Experience with Microsoft Dynamics 365 Online Applications (Sales or Service) modules.
• Customization and extension of Dynamics 365 CRM using JavaScript and server-side C#/.NET.
• Experience with integrations and data migration using relevant tools.

Responsibilities

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions.
• Design and develop custom components and extensions using platform-specific tooling and languages.
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs and middleware.
• Establish and manage environments, source control, and CI/CD pipelines; enforce quality practices.
• Collaborate with functional consultants, data engineers, and change management to drive adoption.

Skills

Microsoft Dynamics 365 CRM expertise

JavaScript

C# / .NET

RESTful API integration

CI/CD pipelines

Education

BE/BTech/MTech

Tools

Node.js

Angular.js

Power Automate

Azure Functions

Web API

Informatica

Job description

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismOperationsManagement LevelSenior AssociateJob Description & SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. \"ResponsibilitiesAt PwC, your work makes a difference. Join us to shape the future of [industry/field] through innovation, teamwork and deep expertise .We’re looking for a Microsoft D 365 CRM TechnicalT o hi r e for the Microsoft Dynamics practice of One Consulting vertical at PwC . In this role, you will support clients in building and implementing the MS D365 CRM tool for their business . Our practice offers services across the sectors , including Financial Services , Healthcare , Retail , Manufacturing and many more.What you’ll doConfigure and customize MS D365 CRM platform to deliver scalable, maintainable solutionsDesign and develop custom components and extensions using platform-specific tooling and languagesBuild and secure integrations with upstream/downstream systems via REST/SOAP APIs, middlewareEstablish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrailsProduce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooksEnsure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UATCollaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomesMentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practicesAdvise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent toolsWhat are we looking for?Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modulesExperience preferred 4-9 yrsEducation qualifications BE/BTech/MTechExperience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes:JavaScript and frameworks like Node.js, Angular.jsPlugins & workflowsIntegrations (Informatica and Web API)Power Automate / Azure FunctionsPortals / power pagesBatch jobsPipeline deployments and Server administrationMicrosoft Azure services and API integrationData Migration via tools or MS Dynamics featuresStrong interpersonal and communication skillsCommitment to high -quality deliveryWhy PwC?Engage in purpose-driven work that builds trust and drives changeAccess continuous learning opportunities paired with clear paths for career growthEnjoy a welcoming, inclusive culture and flexible work arrangementsSharpen your expertise and contribute towards impactful outcomes through meaningful projectsLocation and work model[ Bangalore ] | [On-site / Hybrid]How to applyApply now on LinkedIn or email your CV to [e-mail] with ‘Microsoft D365 CRM Technical application’ as your subject.#Hiring #CareerOpportunity #LinkedInJobs #JoinOurTeamMandatory Skill Sets:CRM Technical + D365 + Copilot/AIPreferred Skill Sets:\"• JavaScript and frameworks like Node.js, Angular.js • Plugins & workflows • Integrations (Informatica and Web API) • Power Automate / Azure Functions • Portals / power pages • Batch jobs • Pipeline deployments and Server administration • Microsoft Azure services and API integration • Data Migration via tools or MS Dynamics features\"Years of Experience required:4 to 8 yrsEducation Qualification:BE/BTech/MTech/MBA/MCA/BSCEducation (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Bachelor of Engineering, Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsSAP CRM TechnicalOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End DateJune 10, 2026