IN-Senior Associate-CRM Technical-GCC-Advisory-Pune

PwC International; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

PwC is hiring Senior Associate for Microsoft Dynamics D365 CRM technical role in Bangalore, with 4–8 years of experience. You will analyze client requirements, implement CRM solutions, and provide training and support for seamless integration.

Responsibilities include designing, integrating, and deploying MS D365 CRM, while collaborating with cross-functional teams to drive measurable business outcomes. The role emphasizes delivering high-quality ERP/CRM implementations, mentoring juniors, and

Qualifications

• 4–8 yrs of experience in Microsoft Dynamics CRM implementations
• Experience in customization and extension of Dynamics 365 CRM using JavaScript, C# & .NET
• Strong interpersonal and communication skills with focus on delivery quality

Responsibilities

• Configure and customize MS D365 CRM platform
• Design and develop custom components and extensions
• Build and secure integrations with upstream/downstream systems
• Establish and manage environments, source control, and CI/CD pipelines
• Define non-functional requirements incl. performance and security
• Produce technical documentation and runbooks
• Ensure quality through testing and code reviews
• Collaborate with functional consultants and data engineers
• Mentor junior engineers and contribute to internal accelerators
• Advise clients on platform roadmaps and optimization

Skills

CRM Technical + D365 + Copilot/AI

Communication skills

Education

BE/BTech/MTech

MBA

Tools

JavaScript

Node.js

Angular.js

Plugins & workflows

Web API

Power Automate

Azure Functions

Informatica

Azure

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

*Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose‑led and values‑driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

At PwC, your work makes a difference. Join us to shape the future of [industry/field] through innovation, teamwork and deep expertise. We’re looking for a Microsoft D365 CRM Technical To hire for the Microsoft Dynamics practice of One Consulting vertical at PwC. In this role, you will support clients in building and implementing the MS D365 CRM tool for their business. Our practice offers services across the sectors, including Financial Services, Healthcare, Retail, Manufacturing and many more.

What you’ll do

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions
• Design and develop custom components and extensions using platform‑specific tooling and languages
• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware
• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.
• Define and meet non‑functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails
• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks
• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT
• Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes
• Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices
• Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

What are we looking for?

Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules Experience preferred 4‑9 yrs Education qualifications BE/BTech/MTech Experience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server‑side customization using C# & .Net assemblies along with the following technologies and processes: JavaScript and frameworks like Node.js, Angular.js Plugins & workflows Integrations (Informatica and Web API) Power Automate / Azure Functions Portals / power pages Batch jobs Pipeline deployments and Server administration Microsoft Azure services and API integration Data Migration via tools or MS Dynamics features Strong interpersonal and communication skills Commitment to high‑quality delivery

Mandatory Skill Sets

• CRM Technical + D365 + Copilot/AI

Preferred Skill Sets

• JavaScript and frameworks like Node.js
• Angular.js
• Plugins & workflows
• Integrations (Informatica and Web API)
• Power Automate / Azure Functions
• Portals / power pages
• Batch jobs
• Pipeline deployments and Server administration
• Microsoft Azure services and API integration
• Data Migration via tools or MS Dynamics features

Years of Experience required

4 to 8 yrs

Education Qualification

BE/BTech/MTech/MBA/MCA/BSC Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required

Bachelor of Engineering, Master of Business Administration

Degrees/Field of Study preferred

Certifications (if blank, certifications not specified)

Required Skills

SAP CRM Technical Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more} Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

June 10, 2026

Location and work model

[Bangalore] | [On‑site / Hybrid]

Why PwC?

Engage in purpose‑driven work that builds trust and drives change Access continuous learning opportunities paired with clear paths for career growth Enjoy a welcoming, inclusive culture and flexible work arrangements Sharpen your expertise and contribute towards impactful outcomes through meaningful projects

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.