Improvement & Performance Manager

Ericsson; Dadri; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Ericsson is seeking an Improvement & Performance Manager-Packet Core to drive IT-driven transformations from business needs to results. You will lead improvements, correlate alarms and tickets, and collaborate with analytics teams to deliver prescriptive insights.

You’ll engage operations and other teams to close actions and minimize network issues, while maintaining governance and knowledge bases for sustained improvement.

Qualifications

• Must have knowledge of 4G/5G network architecture, call flow and interfaces.
• Should have knowledge of data analytic tools like Power BI, Tableau, MS Excel.
• Should be able to drive projects independently per customer requirement.
• Analytical skills to identify improvement areas in customer network and suggest solutions.
• Must have presentation skills and understanding of Service KPIs and user perception.
• Understanding of Machine Learning, AI and Automation.
• Ability to assess new projects and KPI analysis after changes in network.
• EBP (Ericsson Business Process and Finance Processes).

Responsibilities

• Drive improvement projects in contracts/delivery organization with defined business targets.
• Accountable for WO/ticket/alarm reduction initiatives per contract.
• Perform alarm, TT, WO correlations to resolve network issues and prepare action plans.
• Participate in technical discussions to improve network performance from a problem-management perspective.
• Propose and ensure best practices across related functions.
• Perform KPI trend monitoring and post-deviation analysis.
• Identify prevention methods in problem handling and drive mitigations.
• Maintain risk registers and drive mitigation plans.
• Collaborate with Data Analytics teams to build prescriptive insights and predictive models.
• Engage operations and other teams to ensure timely closure of actions.
• Prioritize problems based on risk, impact and severity.
• Maintain knowledge base to reduce repeat incidents.

Skills

4G/5G network architecture

Data analytics

Project management

Analytical thinking

Presentation skills

Machine Learning / AI / Automation

KPI analysis

Tools

Power BI

Tableau

MS Excel

Job description

About this opportunity:

The Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identifying, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.

What you will do:

• Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
• Accountable for WO/ticket/alarm reduction initiatives per contract
• Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network improvement.
• Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
• Propose and ensure best practices are followed within all related functions
• Perform KPI Trend monitoring and post-deviation analysis.
• Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
• Drive maintains and track actions undertaken to drive improvements following governance methods.
• Identify SPOF and drive mitigation plans to minimize impact.
• Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
• Collaborate with Data Analytics teams to build models to drive prescriptive insights.Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
• To continuously engage the operations team and other teams to provide timely closure for actions.
• To prioritize problems based on the risk, impact and severity
• Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.

The skills you bring:

• Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints.
• Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc.
• Should have ability to drive the projects/assignment independently as per customer requirement.
• Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner.
• Must have presentation skill and Service Related KPIs and User perception understanding.
• Understanding of Machine Learning, Artificial Intelligence and Automation.
• Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.
• EBP (Ericsson Business Process and Finance Processes).