Implementation Manager Gurgaon,Haryana,India Service Delivery

Ericsson GmbH; Gurgaon; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Ericsson India in Gurgaon is seeking an Implementation Manager to lead and coordinate multiple implementation services across projects. You will manage time, scope, and resources while aligning with global and local directives to ensure compliant, value-driven delivery.

You will drive weekly governance, assign team responsibilities, monitor performance, and ensure timely reporting, material planning, site installations, and coordination with customers and internal teams to meet targets.

Qualifications

• Hands-on deployment experience across telecom implementation projects.
• Experience leading governance meetings with project managers and customers.
• Proven ability to plan resources and manage project timelines.
• Strong capabilities in resource planning and coordination.
• Customer management skills including handling escalations.
• Experience coordinating site deployment activities and material planning.

Responsibilities

• Deliver all projects in the circle within defined timelines.
• Plan resources and ASP teams per monthly targets.
• Lead weekly and monthly governance meetings with PMs and customers.
• Assign responsibilities to team members and track progress.
• Coordinate day-to-day activities and ensure process adherence.
• Control circle costs and optimize resources per project needs.
• Ensure timely project reporting and documentation.

Skills

Deployment experience

Governance meetings

Project planning

Resource planning

Customer management

Site coordination

Job description

Join our Team

About this opportunity:

Become part of Ericsson's dynamic team as our next Implementation Manager. In this role, you will be the key driver in effectively managing various implementation services. You will oversee time, scope, and resource planning while adhering to global and local directives. It is not only about maximising our commercial engagements but also ensuring the company's continuous compliance with Environmental, Occupational Health and Safety (E+OHS), data security, and privacy rules. Join us, and take action to secure effective implementation that generates value and influence the future of communications technology.

What you will do

• To deliver all the Projects running in the Circle in the defined timeline as agreed with management & customer.
• Planning of resources and ASP teams in the circle as per monthly target agreed with customer.
• Weekly and Monthly Governance meeting with PM & Customer.
• Ability to assign the individual team member responsibilities.
• Plan, Guide and co-ordinates with team on day-to-day activities.
• Ensure all the tools and process should be implemented in the circle as per Ericsson and customer guidelines.
• Keep control the circle cost and optimization of the resources as per the Project requirement.
• Timely Submission of different Project Reports as per the customer and management requirement.
• Weekly meeting with TI teams in order to resolve their issues (if any) and aligning them with respect to company policies (RSA / OHS) and monthly targets.
• Planning of material dispatch as per monthly target.
• Planning of material delivery after dispatch.
• Follow up with IP Colo / Customer if any deviation found on sites to resolve the RFI related issues.
• Allotment of Sites to TI teams in accordance with availability of their teams in field for installation.
• After Installation of site, ensuring that TI team should be immediately hand over to quality check and make site ready for SCFT / AT (by clearing punch points if any).
• Removal of servicing effecting alarm with help of field engineer / TI team available in cluster.
• Coordination with circle team and warehouse team for any shortage material if found during receiving / installation.
• Support to RF Team at the time of site RF drive and cluster drive .
• Ensure 100% acceptance from customer after the I&C of the sites/MW links .
• PO/WCC/GRN clearance of all the ASP Vendors and take monthly NDC from them.
• Physical Audit of at least 4 site per month.

Skillset

• Hands on experience in Deployment
• Knowledge in Quality checks /RSA / OHS
• Worked on Project planning & Resource Planning
• Musty have handled Governance meeting with Project Manager & Customers
• Handled Customer Management and customer escalations
• Worked on Material Planning to meet targets

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us

We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: India (IN) || Gurgaon