Manager - Service Architecture

Ericsson GmbH; Dadri; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Ericsson is seeking a seasoned Manager – Service Architecture in Noida, India, to lead end-to-end automation initiatives across service delivery. The role focuses on designing robust architectures, frameworks for automated workflows, and reusable designs to improve efficiency and velocity within multiple projects.

You will mentor the team, align with SM Strategy, and drive innovation in Automation, AI/ML, and BPMS while ensuring adherence to Ericsson policies.

Qualifications

• Minimum 14+ years of total experience with 10+ years in Leadership and Team Management of 12–15 members.
• Strong knowledge and experience in Telecom / IT Service Management roles.
• Strong knowledge in Automation Architecture, AI/ML, BPMS.

Responsibilities

• Drive design and development of robust, scalable architectures for automation solutions.
• Design, develop, and implement frameworks to streamline repetitive tasks and orchestrate workflows.
• Contribute to efficiencies in service delivery through streamlined automation processes.
• Prepare scalable, modular designs enabling velocity and reusability aligned with SM Strategy.
• Provide thought leadership on Automation across SM layers and units.
• Keep the team updated with industry trends and best practices in Automation.

Skills

Leadership

Automation Architecture

AI/ML

Telecom / IT Service Mgmt

MS Tools

Education

Engineering (ECE/CSE/IT) / MBA

Job description

Join our Team

About this opportunity:

The Manager – Service Architecture is responsible for ensuring driving the designing of end-to-end autonomous operations use cases leveraging on automation capabilities by co-creating tailored solutions that drive value and differentiation. The role is critically important as it contributes into efficiencies in service delivery through streamlined automation processes.

What will you do

• Ensuring to drive design & development of robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers.
• Ensuring to design, develop, and implement frameworks for streamlining repetitive tasks, orchestrating workflows, and implementing automated decision-making processes improving efficiency across various projects.
• Responsible for contributing towards efficiencies in service delivery through streamlined automation processes.
• Responsible for preparing scalable, modular, re-usable designs enabling high velocity and reusability and aligning with EOE objectives.
• Exhibit thought Leadership & a forward-looking approach in the way we operate, contributing insights and best practices across all SM layers & units.
• Ensuring that the team stays up to date with industry trends and best practices in Automation & provide thought leadership to improve velocity, re-usability & opportunities for further research.
• Support the Head of Service Architecture and Management on Service Delivery issues both internally and in customer meetings.
• Responsible for own domain Competence & Capability Build through hiring, training & coaching according to dimensioning in alignment with SM Strategy and Resource Planning team.
• Ensuring a high motivation level of team resources. Responsible for building a productive work environment for individuals and their organizations.
• Responsible for Line Management of the respective team and unit (e.g., Annual Salary Review, IPM goal setting & reviews, competence development, STV).
• Responsible for fulfilling Billability, Utilization & Efficiency targets, and financial forecasting and budget fulfilment for their respective project deliveries.

What will you bring

• Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA.
• Minimum 14+ years of total experience with 10+ years of experience in Leadership and Team Management of minimum 12-15 team members.
• Strong knowledge and experience in Telecom / IT Service Management roles.
• Strong Knowledge and experience with Service Management related areas: Automation Architecture, AI/ML, BPMS.
• Strong understanding & experience of MS Tools portfolio
• Strong knowledge and understanding of Autonomous Networks
• Sound understanding of Managed Services Environment & Processes
• Strong knowledge on Ericsson Policies, Directives and Guidelines.
• Strong knowledge on Ericsson’s business environment.
• Good understanding of SLA and WLA/OLA.
• Strong Line Manager & leadership, change management skills, influencing and leading by example.
• Excellent English language skills oral and written.
• Performance and Results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida