SMB Implementation Manager

Rippling; Bengaluru; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Rippling in Bengaluru is hiring an Implementation Manager to work closely with customers to deploy and adopt Rippling’s HR, IT, and payroll solutions. You will translate customer objectives into implementation plans, guide cross‑functional teams, and ensure a smooth go‑live and ongoing success.

The role is hybrid, based in Bangalore with three days in the office; expects 3+ years in SaaS implementations and strong communication and program management skills. EST/PST shift alignment is required.

Qualifications

• 3+ years of hands-on experience in Implementation and/or Customer Experience at a SaaS company.
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills with a deep commitment to customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.

Responsibilities

• Develop client-specific implementation plans for Rippling products across HR, Payroll, IT, and Benefits.
• Manage end-to-end implementation, align timelines and goals with customers.
• Drive product adoption through bespoke guidance and best practices.
• Coordinate with Sales, Account Management, Technical Account Management & Support for seamless handoffs and success.
• Collaborate with Product and Engineering to relay customer insights and advocate enhancements.
• Contribute to scalable processes by incorporating customer feedback.

Skills

Project management

Customer experience

Stakeholder collaboration

Communication

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 - all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.85B+ from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, Bedrock, GIC, Elad Gil and Goldman Sachs—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.

What you will do

• Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
• Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
• Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
• Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

What you will need

• 3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Bonus

• 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

Note

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.
• This job requires you a to work in the EST/PST shift