Manager, Implementation

Rippling; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Rippling is seeking a seasoned 고객 success leader to head our Implementation team in Bengaluru. You will coach and develop a team of 6‑8 Implementation Managers, drive high‑priority customer outcomes, and coordinate with Sales, Product & Engineering, and Support to ensure a seamless onboarding experience.

You will lead with a mix of hands‑on coaching, hiring support, and process improvements to boost adoption and customer value, while maintaining a strong focus on metrics and customer

Qualifications

• 5+ years of SaaS experience in professional services, implementation, or customer success.
• 2+ years of experience leading a team and developing people.
• Excellent prioritization and time management.
• Adaptive and detail‑oriented with strong problem‑solving skills.

Responsibilities

• Develop Implementation Managers through hands‑on coaching and mentorship (leadership).
• Support hiring & onboarding of new Implementation Managers.
• Resolve customer escalations for maximum satisfaction and relationships.
• Drive customer adoption of key features and best practices.
• Continuously evaluate and streamline internal processes for efficiency.
• Track and improve performance on KPIs.
• Collaborate cross‑functionally with Sales, TAM and Support for seamless journey.
• Collaborate with Product & Engineering to improve functionality based on feedback.

Skills

SaaS experience

Team leadership

Time management

Customer success

Problem solving

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365 - all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.85B+ from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, Bedrock, GIC, Elad Gil and Goldman Sachs—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers and drive improvement on key metrics. You will also coordinate cross‑functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.

What You Will Do

• Develop Implementation Managers through hands‑on coaching and mentorship
• Support hiring & onboarding of new Implementation Managers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Track, monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross‑functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

What You Will Need

• EST/PST work hour schedule
• 5+ years of SaaS experience in professional services, implementation, or customer success
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Ruthless prioritization and time management
• Boundless energy to help your team and your customers...all with a “can-do” attitude!
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and changing organizations and responsibilities

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.