Technical Account Manager

Rippling; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Rippling is seeking a customer-obsessed Technical Account Manager to join the Global TAM team in Bangalore. You will manage a book of India/APAC customers, act as SME for technical support, and drive product adoption while delivering an excellent customer experience.

You will collaborate with product and engineering teams to understand needs, expand usage, and ensure retention in a fast-growing environment.

Qualifications

• 3+ years of work experience at a SaaS company in a customer-facing role
• Experience with payroll strongly preferred, HRIS or HR/HCM SaaS experience is a plus
• Excellent time management and ability to prioritize tasks daily
• Proven experience managing a scalable book of business
• Track record of building strong customer relationships
• Ambition to work hard in a growth-focused team
• Strong written and verbal communication skills
• Flexibility with changing duties and responsibilities
• Passion for enabling both customers and internal teams
• Interest in collaborating with product and engineering teams

Responsibilities

• Ensure customer satisfaction for Rippling's customers based in India and the wider APAC region, and own a book of business
• Serve as a global SME on the Technical Account Management team, supporting customers expanding into Singapore and India
• Foster cross-functional partnerships and represent Voice of the Customer for APAC needs
• Drive adoption of key features, new product releases, and best practices
• Prioritize and resolve critical customer issues quickly
• Act as Rippling liaison for customer questions or escalations with urgency
• Collaborate with customers to optimize HR, payroll, benefits, and IT workflows
• Master Rippling product suite to provide comprehensive advice

Skills

SaaS customer-facing

Payroll experience

Time management

Prioritization

Customer relationships

Communication skills

Cross-functional collaboration

Product/Engineering collaboration

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 - all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.85B+ from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, Bedrock, GIC, Elad Gil and Goldman Sachs—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our Global TAM team in Bangalore! As part of our dedicated Technical Account Management organisation, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!

What You Will Do

• Ensure customer satisfaction for Rippling's customers based in India and the wider APAC region, and take ownership of retaining a book of business
• Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, providing support to customers expanding predominantly into Singapore and India
• Foster strong cross-functional partnerships and represent the Voice of the Customer for APAC customer needs
• Drive increased adoption of key features, new product releases, and best practices
• Swiftly prioritise and resolve critical customer issues
• Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy to ensure prompt resolution
• Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows
• Master the full suite of Rippling products to provide comprehensive advice

What You Will Need

• 3+ years of work experience at a SaaS company in a customer-facing role
• Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS
• Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis
• Proven experience with a scaled book of business
• Track record of building strong customer relationships
• Hunger to work extremely hard on a growing team
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Passion for enabling both customers and internal teams
• Interest in actively working with product and engineering team

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.