Implementation Engineer

Coohom; Bengaluru Urban; On-site; INR 558,000 - 892,800; Full time

Benefits offered by this job

Monthly base pay

Annual performance bonus

Job summary

Coohom is looking for a qualified candidate to lead implementation projects for enterprise customers in India, focusing on customized furniture solutions. Your role involves guiding customers through data organization and conducting training on Coohom's parametric modeling to ensure successful project delivery.

The ideal candidate will have a Bachelor’s degree and 3+ years of relevant experience, including customer-facing roles. Strong English communication skills and familiarity with production processes are essential for this position.

Qualifications

• 3+ years of experience in customized furniture, manufacturing, or related industries.
• At least 1 year in customer implementation or technical service roles.
• Familiar with furniture production processes such as cutting, edge banding, drilling.

Responsibilities

• Support implementation projects for local India customers.
• Guide customers in organizing product and production data.
• Conduct Coohom parametric modeling training and implementation guidance.
• Understand customer business scenarios and workflows.
• Coordinate cross-functional teams to solve production and technical issues.

Skills

Native-level English

Local Indian language

Customer communication skills

Problem-solving skills

Teaching skills

Education

Bachelor’s degree or above

Tools

CAD

3DMAX

Coohom

Job description

About the Role

In this role, you will lead end-to-end implementation for enterprise customers, including requirement alignment, product library planning, parametric modeling, database configuration, testing, customer training, and project delivery. You’ll work closely with customers, factories, and internal product/technical teams to ensure successful project rollout and long-term customer success.

Responsibilities

• Support implementation projects for local India customers
• Guide customers in organizing product and production data, including product systems, quotation rules, design guidelines, BOM/process lists, shop drawings, etc.
• Conduct Coohom parametric modeling training and implementation guidance, enabling customers to independently build and manage their product libraries
• Understand customer business scenarios and workflows, conduct customer research, clarify requirements, and drive successful implementation and acceptance
• Coordinate cross-functional teams to solve production and technical issues during project delivery
• Create and manage implementation project plans, monitor delivery progress, and ensure healthy project execution
• Analyze customer manufacturing and digitalization workflows, identify optimization opportunities, and propose implementation solutions that improve customer efficiency and value
• Support regional industry solution research and localization
• Communicate and coordinate technical integration with cutting optimization / nesting / production software systems

Qualifications

• Native-level English and local Indian language communication skills, with clear English communication
• Bachelor’s degree or above
• 3+ years of experience in customized furniture, manufacturing, or related industries, including at least 1 year in customer implementation or technical service roles
• Familiar with furniture production processes such as cutting, edge banding, drilling, etc.
• Familiar with CAD / 3DMAX / production software; experience with Coohom and parametric modeling is highly preferred
• Strong customer communication and training skills; able to explain complex technical concepts in a practical and understandable way
• Comfortable with customer visits, business travel, or on-site project support (2–3 days per week when needed)
• Strong cross-functional collaboration and problem-solving skills

Required Skills

• Understand both front-end design logic and back-end production workflows
• Enjoy teaching and empowering customers
• Can independently drive customer project delivery and solve implementation challenges
• Are curious, proactive, and passionate about improving project efficiency and delivery quality

Preferred Skills

• Experience working for local customized furniture brands
• Experience in product structure optimization or new product development
• Experience leading large B2B digital transformation projects

Pay range and compensation package

Monthly base pay plus annual performance bonus

Equal Opportunity Statement

We are committed to diversity and inclusivity.