IBMi Support Engineer

Keka Technologies Private Limited; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Keka Technologies Private Limited is seeking an IBM i administrator to maintain the availability, stability, and performance of IBM i environments and business-critical applications in a 24x7 support role. Responsibilities include incident/problem management, system administration, and monitoring for leading IBM i based applications such as JDA/Blue Yonder, XStore, Vertex, and JD Edwards.

The ideal candidate will have strong IBMi administration knowledge, BRMS, backup/recovery expertise, and

Qualifications

• Strong knowledge of IBMi administration, BRMS, high availability solutions, production support and operational best practices is required.
• Excellent troubleshooting, communication and coordination skills.
• Any experience on AS/400 development will be an added advantage.

Responsibilities

• Troubleshooting batch job failures
• Performing root cause analysis
• Supporting change and release activities
• Managing system health and performance
• Handling backup and recovery operations
• Coordinating with business users, application teams, infrastructure teams, and vendors to resolve complex technical issues.
• PTF management
• Technology Refresh implementations
• System patching
• Third-party application installation and upgrades
• Migration activities
• Post-implementation validation
• User communication regarding status and estimated resolution times for tickets.
• Documentation of recurring issues and resolutions
• Ensuring compliance with defined SLA’s and providing prompt response to user queries.
• Flexible to work in shift hours and providing on call support during weekends and outside working hours as required.

Skills

IBMi administration

BRMS

Production support

Incident handling

Job scheduling

Tomcat

JD Edwards

On-call support

Tools

Robot Scheduler

XStore

ETL

Job description

Job Overview

• Maintaining the availability, stability, and performance of IBM i environments and business-critical applications.
  • Production support
  • Incident and Problem management
  • System Administration
  • Application support
  • Performance Monitoring
  • Troubleshooting
  • Backup and Recovery
  • Journaling
  • Job scheduling
  • User Administration.
• Provide 24x7 support, including weekend, holiday, and on-call coverage for critical production systems
• Support and monitor applications such as JDA/Blue Yonder, XStore, Vertex, ETL, EDI, Robot Scheduler, Tomcat, Infor XA (MAPICS), JD Edwards, and other IBM i-based applications.
• Strong knowledge of IBMi administration, BRMS, high availability solutions, production support and operational best practices is required
• Excellent troubleshooting, communication and coordination skills
• Any experience on AS/400 development will be an added advantage.

Responsibilities

• Troubleshooting batch job failures
• Performing root cause analysis
• Supporting change and release activities
• Managing system health and performance
• Handling backup and recovery operations
• Coordinating with business users, application teams, infrastructure teams, and vendors to resolve complex technical issues.
• PTF management,
• Technology Refresh implementations,
• System patching,
• Third-party application installation and upgrades,
• Migration activities
• Post-implementation validation
• User communication regarding the status and estimated resolution times for tickets.
• Documentation of recurring issues and resolutions
• Ensuring compliance with defined SLA’s and providing prompt response to user queries.
• Flexible to work in shift hours and providing on call support during weekends and outside working hours as required.
• Excellent analytical and communication skills