IBM Power i Operations Engineer

Converge Technology Solutions UK; Pune District; Remote; INR 8,721,000 - 12,597,000; Full time

Job summary

The IBM PoweriOperations Engineer will manage and monitor IBMi environments within Pellera’s Managed Infrastructure Services in a 24x7 delivery model. You will perform event monitoring, incident handling, backup/recovery, patching, and replication management, while aligning with ticketing systems and service delivery frameworks.

Required will be strong IBMi experience, HA/DR tools, BRMS, and ITIL knowledge, plus the ability to work in a global remote setup.

Qualifications

• IBMi(iSeries / OS/400) experience
• HA/DR technologies (MIMIX, QEDD)
• IBMiAccessclient Solutionsexperience
• IBMiBRMSexperience
• Strong English communication
• ITIL process knowledge
• Strong troubleshooting skills
• Ability to work in 24x7 environments

Responsibilities

• Provide 24x7x365 operational support for IBM Power systems
• Handle incident resolution and monitoring within ticketing systems
• Perform backup/recovery, patching, and replication tasks (MIMIX, QEDD)
• Monitor system health, performance and availability
• Administer Job Scheduler and Job Queue Tasks
• Document procedures and runbooks

Job description

Practice/Department: Managed Services

Position Title: IBM Power i Operations Engineer

Position Location: Remote – United States or Offshore

Reports to: Director, Managed Services Operations

FLSA Status: Exempt

SOC Occupational Code: 15-1244

EEO-1 Job Category: 2

Job Summary:

The IBM PoweriOperations Engineeris responsible forthe day-to-day operational management, monitoring, and support of IBMi(iSeries) environments withinPellera’sManaged Infrastructure Services portfolio. This roleoperatesin a 24x7x365 managed services delivery model and is accountable formaintainingsystem stability, performance, availability, and adherence to customer SLAs.

The engineer will execute operational tasks including event monitoring, incident resolution, backup and recovery, patching, and replication management (e.g., MIMIX, QEDD), while integrating fully with customer ticketing systems, escalation processes, and service delivery frameworks.

Essential Functions:

• Provide 24x7x365 operational support for IBM Powerisystems
• Work in ticketing system to accept and resolve customer IBMiOperational tickets
• Experience withusingmonitoringor automation toolslike Halcyon
• Monitor system health, performance, and availability
• Execute incident management and troubleshooting activities
• Perform event management and service request fulfillment
• Administer backup and recovery operations
• MonitorPTFupdateprogress
• Manage Job Scheduler and Job Queue Tasks
• Monitor and respond to system message queues
• Support HA/DR replication tools such as MIMIX,Itera,and QED
• Participatein DR testing exercises
• Integrate with customer ticketing systems and service desks
• Document operational procedures and runbooks
• Create work instructions for future team use
• MIMIX,Itera, and/or QEDD administrative experience

Required Skills/Abilities/Competencies

• IBMi(iSeries / OS/400) experience
• HA/DR technologies (MIMIX, QEDD)
• IBMiAccessclient Solutionsexperience
• IBMiBRMSexperienceincludingphysical and virtualtapelibraries
• Strong verbal and written communication skills in English, with the ability to clearly document issues and communicate with technical and non-technical users
• ITIL process knowledge
• Strong troubleshooting skills
• Ability to work in 24x7 environments

Education and Experience:

• 3–7+ years IBM Poweriexperience
• Managed services experience preferred
• Degree in IT or equivalent experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.