I&P GN - I&E - Comms & Media - Consultant - Process Excellence-PE

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Accenture is seeking a Consultant for AI transformation in the Communications & Media domain. You will lead AI-enabled process design, client workshops, and value-based outcomes across acquisition, content, advertising and monetization workflows.

You will work with cross-functional teams to map processes, conduct feasibility assessments and build business cases, enabling enterprise-wide adoption of AI and GenAI capabilities.

Qualifications

• AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops.
• Working knowledge of Communications & Media processes and data domains (acquisition, care, content, ads, monetization, cloud native BSS).
• Process discovery, BPMN modelling, redesign and optimization (O2A, O2C, R2R, service operations).
• Functional process knowledge in customer care, sales, marketing, digital channels, or content operations.
• Value discovery, business case build and sensitivity analysis for AI initiatives.
• Data readiness assessment for AI and data product concepts across customer, network/content, audience and advertising data.

Responsibilities

• Lead AI transformation projects for Communications & Media clients.
• Define AI strategies and map agentic/integrated workflows with client teams.
• Quantify benefits and build business cases for AI-enabled processes.

Skills

AI Transformation Advisory

Communications & Media Expertise

Process Excellence + AI

AI Value Architecture

Data & AI

Agentic Enterprise

AI Fluency

Job description

Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media

Career Level: Consultant

Experience: 3-7 yrs

WHAT WE ARE LOOKING FOR:

• AI Transformation Advisory: AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops
• Communications & Media Process Expertise (AI fluent): Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, autonomous networks, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS.
• Process Excellence + AI: Process discovery, business process modelling (BPMN), process re-design, analysis and optimization (e.g. O2A, O2C, R2R, service operations).
• Communications & Media Function Transformation: Functional process knowledge in areas such as customer care, B2B sales and marketing, digital channels, content operations, advertising operations, service/network operations, field operations, or shared/enterprise functions
• AI Value Architecture: Value discovery, benefit quantification, business case build and sensitivity analysis
• Communications & Media Data & AI: Data readiness assessment for AI, data product concepts and analysis across customer, network/service, content, audience and advertising data, plus AI adoption support.
• Agentic Enterprise: Agentic use-case identification, copilot and agent workflow mapping, human-in-the-loop design
• Across all: AI Fluency (fundamentals of AI, GenAI, Agentic), requirements definition

GOOD TO HAVE EXPERINCE:

• AI prototyping with GenAI and agent builders
• Process Mining (Celonis/Signavio/Soroco)
• RPA (UiPath/Automation Anywhere)
• Low-Code/No-Code SQL and Python basics Data visualization and storytelling Cloud/data platform exposure and awareness of Communications & Media platforms such as BSS/OSS, CRM, digital experience or content/media platforms
• Prior consulting experience, Communications & Media process expertise, or in-industry operating experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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