I&P GN - I&E - Comms & Media - Consultant - Process Excellence-PE

Accenture in India; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Accenture S&C GN Industry & Enterprise – Communications & Media in Bengaluru seeks a Consultant with 3–7 years' experience to lead AI transformation advisory, process excellence, and AI-enabled solutions for CM platforms. The role emphasizes shaping client workshops, modeling business processes, and translating insights into implementable roadmaps.

The role requires driving AI use-case discovery, data readiness assessments, and value architecture across customer care, content operations,

Qualifications

• AI use-case discovery and qualification, AI-ready process design.
• Working knowledge of Communications & Media processes and data.
• Process discovery, BPMN modelling, and process redesign.
• Functional process knowledge in customer care, B2B sales, and digital channels.
• Value discovery and business case analysis for AI projects.
• Data readiness assessment across customer, network, content, and advertising data.
• Agentic use-case identification and human-in-the-loop design.
• AI fluency and requirements definition across projects.

Skills

AI Fluency

BPMN Modeling

Process Optimization

Data Readiness

Value Architecture

CMedia Domain

Agentic Design

Requirements Definition

Job description

Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media

Career Level: Consultant

Experience: 3-7 yrs

WHAT WE ARE LOOKING FOR:

• AI Transformation Advisory: AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops
• Communications & Media Process Expertise (AI fluent): Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, autonomous networks, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS.
• Process Excellence + AI: Process discovery, business process modelling (BPMN), process re-design, analysis and optimization (e.g. O2A, O2C, R2R, service operations).
• Communications & Media Function Transformation: Functional process knowledge in areas such as customer care, B2B sales and marketing, digital channels, content operations, advertising operations, service/network operations, field operations, or shared/enterprise functions
• AI Value Architecture: Value discovery, benefit quantification, business case build and sensitivity analysis
• Communications & Media Data & AI: Data readiness assessment for AI, data product concepts and analysis across customer, network/service, content, audience and advertising data, plus AI adoption support.
• Agentic Enterprise: Agentic use-case identification, copilot and agent workflow mapping, human-in-the-loop design
• Across all: AI Fluency (fundamentals of AI, GenAI, Agentic), requirements definition