I&P GN - I&E - Comms & Media - Consultant - Process Excellence-PE

Accenture PLC; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture PLC in Bengaluru seeks a Consultant for AI Transformation Advisory with 3–7 years of experience in Communications & Media. You will identify AI use cases, design AI-ready processes, and lead client workshops to shape practical AI solutions.

You will apply domain expertise in customer care, content operations and digital channels, assess data readiness for AI, and map value and business cases for stakeholders across the enterprise.

Qualifications

• AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops
• Process discovery, BPMN modelling, process redesign and optimization across O2A, O2C, R2R and service ops
• Functional process knowledge in customer care, B2B sales & marketing, digital channels, content operations, or shared functions
• AI value architecture: value discovery, business case build and sensitivity analysis
• Data readiness assessment for AI and data product concepts across customer, network/service, content, audience and advertising data
• Agentic use-case identification, copilot and agent workflow mapping, human-in-the-loop design
• Across all: AI Fluency and requirements definition

Skills

AI Transformation Advisory

Communications & Media Domain

Process Excellence

AI Fluency

Data & AI

Agentic Enterprise

Requirements Definition

Cross-functional Collaboration

Tools

Celonis/Signavio/Soroco

UiPath/Automation Anywhere

Low-Code/No-Code

SQL

Python basics

Job description

Practice: Accenture S&C- GN- Industry & Enterprise – Communications & Media
Career Level: Consultant
Experience: 3-7 yrs

WHAT WE ARE LOOKING FOR:

• AI Transformation Advisory: AI use-case discovery and qualification, AI-ready process design, solution shaping and client workshops
• Communications & Media Process Expertise (AI fluent): Working knowledge of one or more Communications & Media processes/sub-capabilities and their data, such as customer acquisition and care, content lifecycle and monetization, advertising, subscription management, autonomous networks, network/service operations, field operations, digital channels, NextGen/Cloud Native BSS.
• Process Excellence + AI: Process discovery, business process modelling (BPMN), process re-design, analysis and optimization (e.g. O2A, O2C, R2R, service operations).
• Communications & Media Function Transformation: Functional process knowledge in areas such as customer care, B2B sales and marketing, digital channels, content operations, advertising operations, service/network operations, field operations, or shared/enterprise functions
• AI Value Architecture: Value discovery, benefit quantification, business case build and sensitivity analysis
• Communications & Media Data & AI: Data readiness assessment for AI, data product concepts and analysis across customer, network/service, content, audience and advertising data, plus AI adoption support.
• Agentic Enterprise: Agentic use‑case identification, copilot and agent workflow mapping, human‑in‑the‑loop design
• Across all: AI Fluency (fundamentals of AI, GenAI, Agentic), requirements definition

GOOD TO HAVE EXPERINCE:

• AI prototyping with GenAI and agent builders
• Process Mining (Celonis/Signavio/Soroco)
• RPA (UiPath/Automation Anywhere)
• Low-Code/No-Code
• SQL and Python basics
• Data visualization and storytelling
• Cloud/data platform exposure and awareness of Communications & Media platforms such as BSS/OSS, CRM, digital experience or content/media platforms
• Prior consulting experience, Communications & Media process expertise, or in-industry operating experience

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