Hvac Sales Engineer

Manpowergroup Services India; Nagli Sabapur; On-site; INR 500,000 - 800,000; Full time

Job summary

Manpowergroup Services India is seeking a proactive Sales Coordination & Support professional to drive day-to-day admin tasks for the sales team, coordinate orders, and support customer interactions. The role includes quotations, proposals, order tracking, and CRM maintenance to ensure smooth workflows and high customer satisfaction.

Ideal candidates will manage multiple process steps, liaise with vendors and internal teams, and generate regular sales reports.

Responsibilities

• Provide day-to-day administrative and operational support to the sales team.
• Coordinate with sales executives, customers, vendors, and internal departments to ensure timely orders.
• Assist the sales team in achieving targets through effective coordination and follow-ups.
• Schedule meetings, maintain sales calendars, and support customer visits.
• Prepare and submit Quotations (QOB/QTN), proposals, and commercial offers as per customer requirements.
• Coordinate with technical and estimation teams to obtain pricing and technical details.
• Prepare cost comparisons and support pricing discussions.
• Ensure quotations are submitted accurately and within timelines.
• Process customer orders and ensure accurate entry into systems.
• Coordinate with procurement, logistics, and accounts for smooth order execution.
• Track order status from receipt to delivery and provide regular updates.
• Maintain records of contracts, purchase orders, invoices, and sales documents.
• Serve as a primary point of contact for customer inquiries and support.
• Build and maintain relationships with existing and prospective customers.
• Handle customer complaints, concerns, and service requests professionally.
• Ensure high levels of customer satisfaction through timely communication and follow-up.
• Prepare daily, weekly, and monthly sales reports.
• Track sales performance, order status, revenue, and key metrics.
• Generate MIS reports and dashboards.
• Maintain accurate sales records and databases.
• Maintain and update customer databases, contact details, inquiry records, and sales pipelines.
• Ensure proper documentation of customer interactions and sales activities.
• Manage CRM data and ensure information is updated regularly.

Job description

Sales Coordination & Support

• Provide day-to-day administrative and operational support to the sales team.
• Coordinate with sales executives, customers, vendors, and internal departments to ensure timely execution of orders.
• Assist the sales team in achieving sales targets through effective coordination and follow-ups.
• Schedule meetings, maintain sales calendars, and support customer visits.

Quotation & Proposal Management

• Prepare and submit Quotations (QOB/QTN), proposals, and commercial offers as per customer requirements.
• Coordinate with technical and estimation teams to obtain pricing and technical details.
• Prepare cost comparisons and support pricing discussions.
• Ensure quotations are submitted accurately and within committed timelines.

Order Processing & Documentation

• Process customer orders and ensure accurate entry into company systems.
• Coordinate with procurement, logistics, and accounts departments for smooth order execution.
• Track order status from receipt to delivery and provide regular updates to customers.
• Maintain records of contracts, purchase orders, invoices, and sales-related documents.

Customer Relationship Management

• Serve as a primary point of contact for customer inquiries and support.
• Build and maintain strong relationships with existing and prospective customers.
• Handle customer complaints, concerns, and service requests professionally.
• Ensure high levels of customer satisfaction through timely communication and follow-up.

Sales Reporting & Analytics

• Prepare daily, weekly, and monthly sales reports.
• Track sales performance, order status, revenue, and key sales metrics.
• Generate MIS reports and management dashboards.
• Maintain accurate sales records and databases.

Database & Record Management

• Maintain and update customer databases, contact details, inquiry records, and sales pipelines.
• Ensure proper documentation of customer interactions and sales activities.
• Manage CRM data and ensure information is updated regularly.