Human Resources Information System Analyst

LRQA; Mumbai; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

LRQA is seeking a People Systems Analyst to define and refine requirements for HR/People technology, including SAP SuccessFactors. The role partners with IT and the People team to maintain and improve the systems, support changes, testing, and governance.

Hybrid role with three days in the office per week in Mumbai. You will translate business needs into technical specs, support system releases, create test scripts, and contribute to reporting, dashboards, and data confidentiality.

Qualifications

• Experience delivering HRIS projects or IT-related HR system changes.
• Strong collaboration across IT and business teams to implement HR tech solutions.
• Proficient in SQL reporting and data confidentiality.

Responsibilities

• Define and refine requirements to support system updates and change initiatives.
• Maintain and update HR systems via releases, test scripts, and governance processes.
• Collaborate with IT and People teams to deliver system solutions aligned with business needs.

Skills

HRIS projects

Agile

SQL reporting

Communication

SAP SuccessFactors

Tools

SAP SuccessFactors

Employee Central

Job description

LRQA is a global leader in assurance services, committed to helping clients manage risk and build resilience. With a strong heritage and decades of expertise, we deliver innovative solutions in certification, customized assurance, cybersecurity, inspection, and training.

Operating in 50 countries, with 2,500+ colleagues, LRQA supports over 60,000 clients across diverse sectors, generating £315 million in annual revenue. Our mission is to create a safer, more sustainable future by combining deep technical knowledge with a client-first approach.

Role Purpose: The role is responsible for defining and refining requirements across systems, processes, and related change activities to support accurate delivery and successful adoption within the People Team and wider organization. It acts as the key link with IT for the maintenance and continuous improvement of People Systems, supporting change initiatives, day-to-day system maintenance, and updates. This hybrid role requires office attendance three times per week.

Key Responsibilities:

• Work with stakeholders to define and refine requirements that support successful change, including system and process updates, business readiness, and service introduction.
• Maintain and update the People system by supporting regular releases, developing test scripts, and completing testing. Triage, assign, and monitor tickets through governance processes and regular check-ins with IT.
• Collaborate with IT and the People team to deliver practical People system solutions that address business needs. Translate business objectives into technical requirements and ensure systems align with organisational priorities.
• Identify process improvements or policy changes that increase system efficiency and improve the user experience.
• Support certificate maintenance processes, including suspensions, withdrawals, and management of audit reports and certificates in the customer portal.

The People Systems Analyst collaborates with:

• IT to support software implementation projects and integrate new modules or point solutions within the People systems landscape.
• The Global Head of People Enablement, the wider People team, and IT to prioritise People system changes.
• Project teams as a subject matter expert on wider transformation initiatives.
• The People team to help introduce new People services.
• Colleagues to provide training and engagement support, helping stakeholders use the system effectively.
• Support the development of system how-to guides and knowledge management articles.
• Reporting: Provide clear updates on People system change activity, adoption, KPIs, and return on investment.

What You’ll Bring :

• Working knowledge of HR/People technology platforms, with SAP SuccessFactors/Employee Central experience required.
• Promotes collaboration, teamwork, and continuous learning across the organisation.
• Proven track record of delivering HRIS or IT-related projects.
• Able to quickly and accurately learn new tasks and activities.
• Demonstrates strong attention to detail and diligence in completing tasks.
• Growth mindset, with the ability to navigate complexity, adapt to different contexts, and demonstrate cultural sensitivity, integrity, and respect for diversity.
• Understanding of Agile ways of working, with previous experience in an Agile environment.
• Excellent communication skills, with the ability to engage effectively at all organisational levels.
• Strong commitment to data confidentiality.
• Ability to manage multiple projects in a fast-paced environment.
• Proficient in Microsoft Office, with familiarity in project and service management tools.
• Hands-on knowledge of SQL reporting would be advantageous.

PreEmployment Checks

These checks may include, where legally allowed: right to work, identification, verification of employment history, education, and criminal record checks.

We will engage our thirdparty background screening provider, Cfirst to conduct these checks on our behalf. Cfirst performs all processing in full compliance with applicable data protection laws and adheres to strict legal, regulatory, and ethical obligations in handling personal data.

Any personal information collected for the purpose of these checks will be used solely for evaluating your suitability for employment and will be retained only for as long as necessary to fulfil these purposes and meet legal requirements.

Your data will be stored securely and managed in accordance with all relevant privacy legislation.

If you have any questions or concerns about the preemployment checks please contact us at [e-mail]

If you have any questions or concerns on how your data will be handled, please contact us as [e-mail]