Human Resources Business Partner

DigiFocal IT Solutions Pvt Ltd; Thane; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading IT solutions provider in Thane seeks an experienced HR Business Partner for night shift operations. This role is crucial for driving employee engagement and performance management, supporting grievance resolution, and enhancing talent retention initiatives. The ideal candidate will possess 2–4 years of relevant experience, especially in a BPO/KPO environment, and have strong interpersonal skills. This full-time position offers a unique opportunity to collaborate within a global team, ensuring effective HR operations during night shifts.

Qualifications

• 2–4 years of experience as an HR Business Partner or HR Generalist.
• Prior experience in a BPO/KPO environment is mandatory.
• Strong interpersonal, communication, and conflict resolution skills.
• Ability to work independently during night shifts.
• Comfortable collaborating with cross-cultural, global teams.

Responsibilities

• Drive employee engagement through regular connect sessions and activities.
• Conduct skip-level meetings and RAG reviews to monitor sentiment.
• Manage Performance Improvement Plans and coach managers.
• Partner with business leaders on people-related matters.
• Handle employee grievances effectively.
• Support talent retention initiatives and internal mobility strategies.
• Maintain accurate HR processes, documentation, and reports.

Skills

HR Business Partnering

Employee Engagement

Performance Management

PIP Handling

Grievance Management

Stakeholder Management

HR Operations

Night Shift Operations

Job description

HR Business Partner (Night Shift)

Location: Thane

Shift: Night Shift (US/UK Time Zone)

Role Overview

We are looking for an experienced HR Business Partner to support night-shift operations and collaborate closely with business leaders and employees. The role focuses on employee engagement, performance management, grievance handling, and driving people initiatives in a fast-paced BPO/KPO environment.

Key Responsibilities

• Drive employee engagement through regular connect sessions, activities, and pulse checks
• Conduct skip-level meetings and RAG (Red-Amber-Green) reviews to monitor employee sentiment and performance health
• Manage Performance Improvement Plans (PIP) and coach managers and employees to achieve defined goals
• Partner with business leaders on people-related matters and provide proactive HR guidance
• Handle employee grievances effectively, ensuring timely and fair resolution
• Support talent retention initiatives and internal mobility strategies
• Maintain accurate HR processes, documentation, and reports

Requirements

• 2–4 years of experience as an HR Business Partner or HR Generalist
• Prior experience in a BPO/KPO environment is mandatory
• Strong interpersonal, communication, and conflict resolution skills
• Ability to work independently during night shifts
• Comfortable collaborating with cross-cultural, global teams

Skills

HR Business Partnering, Employee Engagement, Performance Management, PIP Handling, Grievance Management, Stakeholder Management, HR Operations, Night Shift Operations

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Collection Agencies, Staffing and Recruiting, and Outsourcing and Offshoring Consulting