1. Job Summary
Lead the Expatriate Management section, ensuring full compliance with visa/immigration regulations, seamless administrative operations, accurate payroll coordination, and effective policy implementation for expatriate staff. The HOS is accountable for the end-to-end lifecycle of expatriate employees, from on boarding and visa processing to daily operations, payroll inputs, and exit management.
2. Key Responsibilities
A. Visa, Immigration & Compliance Management:
- 1. Accountability: Oversee all visa-related processes including Form-C registration, E-FRRO (Residence Registration/Permit), visa extensions, and dependent visa documentation.
- 2. Government Liaison: Attend meetings with government authorities and manage compliance for new employment visas and exit procedures.
- 3. Vendor Management: Manage notary service vendors and monitor other visa-related services (passport/address changes).
- 4. Risk Management: Handle disciplinary actions, grievance cases, and emergency support (visa/travel/health cases) in coordination with HQ HR and HODs.
B. Expatriate Administration & Operations
- 1. On boarding & Offboarding: Manage expatriate onboarding (including training coordination with HQ & Training Team) and final settlement/exit management.
- 2. Attendance & Access Control: Oversee daily attendance monitoring, access rights (ID cards, SharePoint), and attendance gap clearing. Ensure accurate data flow to HRIS and Payroll teams.
- 3. Vendor & System Management: Monitor OSS vendor attendance and days calculation; manage PMS system updates for both expatriates and OSS vendors.
- 4. Travel & Leave Management: Manage home leave, international travel, and business visa invitations (FHH/OSS). Coordinate with HQ for travel policies and handle stranded employee cases (e.g., flight cancellations).
C. Payroll & Financial Coordination
- 1. Payroll Inputs: Compile and submit Expats monthly payroll inputs to the Payroll team, ensuring accuracy in attendance, leave, and business visa allowances.
- 2. Reimbursements: Oversee visa fee reimbursements, bank-related works, and pending salary processing.
- 3. Tax & Compliance: Manage tax portal registrations, ITR filings for expatriates, and KYC updates for banks/SIM cards.
D. Policy, Strategy & Team Leadership:
- 1. Policy Implementation: Execute expatriate policies (leave regulations, marriage/bereavement leave, bonus rules) in alignment with HQ guidelines and local labor laws.
- 2. Process Optimization: Lead digitalization/AI projects, EMS system optimization, and Keystone projects to improve operational efficiency.
- 3. Stakeholder Management: Act as the primary contact for HODs, HQ HR, and internal departments. Provide administrative contact training and maintain the BL Team Contact List.
- 4. Team Supervision: Direct and support the section team (Visa, Admin, Payroll specialists) to ensure SLA adherence and accurate data management.
3. Required Skills & Qualifications
A. Hard Skills:
- 1. Immigration & Compliance: Deep knowledge of local visa regulations (Form-C, E-FRRO, Residence Permits) and government liaison procedures.
- 2. HR Operations & Payroll: Proficiency in end-to-end expatriate administration, including attendance tracking, payroll input compilation, and tax filing (ITR) coordination.
- 3. Vendor Management: Experience in managing third-party vendors (Notary, Travel, OSS) and negotiating service levels.
- 4. Data & Systems: Strong capability in HRIS/PMS systems, SharePoint management, and data reconciliation. Experience with digitalization projects is a plus.
- 5. Financial Acumen: Ability to manage reimbursements, cost codes, and financial reporting for expatriate budgets.
B. Soft Skills:
- 1. Leadership & Accountability: Proven ability to take full accountability (A) for section outcomes and lead a multi-functional team.
- 2. Stakeholder Management: Excellent communication skills to coordinate with HODs, HQ (Headquarters), and external government bodies.
- 3. Problem-Solving: Ability to handle complex cases such as stranded employees, disciplinary grievances, and emergency visa/travel issues.
- 4. Attention to Detail: Critical for payroll accuracy, visa documentation, and compliance reporting.
4. Experience:
- 1. Minimum 6+ years of experience in Expatriate Management, HR Operations, or Immigration Compliance.
- 2. Prior experience in a leadership or supervisory role (Section Head/Manager level) is preferred.
- 3. Experience working in a multinational environment with HQ support is highly desirable.
5. Key Performance Indicators (KPIs)
- 1. 100% Compliance in visa/immigration filings (with zero penalties).
- 2. Accuracy and timeliness of payroll inputs and reconciliation reports.
- 3. Efficient resolution of expatriate grievances and emergency cases.
- 4. Successful implementation of digitalization/policy optimization projects.