Human Resource Operations Manager

DMart; Chennai, Coimbatore District, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

DMart is seeking a seasoned HR Professional (Assistant Manager / Manager) to lead end-to-end HR operations at our distribution center in Chennai. The role covers talent acquisition, onboarding, employee engagement, performance cycles, and retention strategies for 250+ employees including contract labor, while ensuring compliance with Indian labor laws.

The ideal candidate will have 7–12 years of core HR experience in warehouse/DC/logistics environments, with expertise in statutory compliance,

Qualifications

• 7–12 years of core HR experience in a Warehouse/DC/Logistics hub or manufacturing environment.
• Experience managing 250+ on-roll and contract labour in high-volume settings.
• Strong knowledge of Indian labour laws, CLRA, The Factories Act, and related compliance.

Responsibilities

• Lead end-to-end Employee Lifecycle Management for 250+ workforce.
• Oversee site HR operations, attendance, OT, leave, and shift rosters.
• Manage contract labour compliance, audits, and liaison with authorities.
• Drive HR analytics, headcount, attrition, and MIS reporting.

Skills

Interpersonal communication

Negotiation

Shop-floor issue resolution

Education

Graduate in any discipline

MBA / PG Diploma in HR

MSW / Industrial Relations

Tools

MS Excel

MS Word

Job description

Job Description

We are seeking a seasoned, hands‑on HR Professional (Assistant Manager / Manager) to lead end‑to‑end human resource operations across our distribution center/warehouse facility.

The ideal candidate will have extensive experience in high‑volume workforce environments, managing both on‑roll employees and third‑party contract labor, while maintaining strict adherence to Indian labor statutes and compliance frameworks.

Key Roles & Responsibilities

• End-to-End Employee Lifecycle Management:
  • Lead end-to-end talent acquisition, selection, and structured onboarding for operational, administrative, and frontline roles.
  • Facilitate employee engagement programs, periodic performance appraisals, goal‑setting cycles, and retention strategies.
  • Oversee offboarding processes, exit interviews, attrition analysis, and final full-and-final (F&F) settlements.
• Workforce & Operations Management:
  • Oversee day‑to‑day HR operations for a site workforce of 250+ employees (on-roll staff and off-roll frontline workers).
  • Coordinate site training programs, including safety inductions, functional job training, and standard operating procedure (SOP) refreshers.
  • Supervise shift‑based attendance, overtime (OT) tracking, shift rosters, and leave administration to prevent floor disruptions.
• Contract Labor & Statutory Compliance:
  • Drive complete compliance under applicable Indian labor regulations, including the Contract Labor (Regulation & Abolition) Act (CLRA), The Factories Act, 1948, Minimum Wages Act, Payment of Wages Act, PF, ESIC, Bonus, and Gratuity.
  • Supervise contract labor vendor operations: verify monthly muster rolls, wage registers, statutory challans, and adherence to labor laws.
  • Liaise with local labor departments, government authorities, and factory inspectors during routine audits or site inspections.
• Employee Relations & Grievance Redressal:
  • Serve as the primary point of contact for floor employee concerns, disciplinary issues, and dispute resolutions.
  • Maintain healthy industrial relations and an open‑door environment across floor shifts.
• HR Analytics & MIS Reporting:
  • Maintain accurate headcount trackers, attrition reports, absenteeism trends, and overtime analyses using MS Excel.
  • Prepare and present monthly HR metrics to corporate and site leadership.

Desired Candidate Profile

• Experience: 7 to 12 years of core HR experience within a Warehouse, Distribution Center (DC), Logistics Hub, or Manufacturing/Plant environment.
• Workforce Scale: Proven track record of managing a minimum workforce size of 250+ employees.
• Statutory Knowledge: In‑depth, functional expertise in Indian labor laws, contract labor administration, factory inspections, and statutory documentation.
• Education: Graduate in any discipline; an MBA / Post Graduate Diploma in Human Resources, MSW, or Industrial Relations is preferred.
• Technical Skills: High proficiency in MS Excel (VLOOKUP, Pivot Tables, Formulas) and MS Word for MIS reports, audits, and compliance documentation.
• Soft Skills: Strong interpersonal communication, negotiation ability, and a grounded approach to resolving shop‑floor employee issues.