Human Resource Manager

Manifest Hospitality; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Manifest Hospitality in Kolkata is seeking an experienced HR professional to lead manpower planning, recruitment, onboarding, attendance and payroll coordination across all outlets. You will drive performance management, training, policy implementation, statutory compliance, and employee engagement to ensure a compliant, productive and motivated workforce aligned with our growth.

The role requires hands-on collaboration with operations and management, meticulous data management, and effective

Qualifications

• Experience in hospitality HR operations and manpower planning.
• End-to-end HR processes handling: recruitment, onboarding, attendance, payroll, exits.
• Familiarity with statutory compliance (PF, ESI, PT, Shops & Establishments).
• Strong communication and interpersonal skills for workplace relations.

Responsibilities

• Plan manpower requirements across restaurant outlets with Operations and Management.
• Manage end-to-end recruitment and joining formalities.
• Coordinate attendance, leaves, payroll inputs, and payroll issues with accounts.
• Handle employee grievances, disciplinary actions, and relations across outlets.
• Implement performance appraisal processes and KARs/KPIs with dept heads.
• Identify training needs and coordinate onboarding, service, and leadership training.
• Develop and implement HR policies and SOPs across all outlets.
• Ensure statutory compliance and maintain records and reports.

Skills

Manpower planning

Recruitment

Onboarding

Payroll coordination

Employee relations

Performance management

Training & development

HR policies & compliance

HR reporting

Employee engagement

Job description

1. Manpower Planning & Recruitment

Plan manpower requirements across all restaurant outlets in coordination with Operations and Management.

Handle end-to-end recruitment for restaurant and corporate positions.

Build and maintain a reliable talent pipeline for both operational and managerial roles.

Coordinate interviews, selection, reference checks, offer letters, and joining formalities.

Ensure timely closure of critical vacancies, particularly for restaurant operations.

Develop relationships with recruitment agencies, hospitality institutes, job portals, and other talent sources.

2. Employee Onboarding & Documentation

Manage complete onboarding and joining formalities for new employees.

Ensure proper documentation, employee records, contracts, and statutory requirements.

Conduct HR induction and communicate company policies, procedures, code of conduct, and employee benefits.

Maintain accurate and updated employee master data across all outlets.

3. Attendance, Leave & Payroll Coordination

Monitor attendance, shifts, leave, weekly offs, late marks, overtime, and absenteeism.

Coordinate with outlet managers and the accounts/payroll team for accurate monthly payroll processing.

Verify payroll inputs including attendance, incentives, deductions, overtime, new joiners, exits, and salary revisions.

Address employee queries related to salary, attendance, leave, and benefits.

4. Employee Relations & Grievance Handling

Act as the primary HR point of contact for employees across outlets.

Handle employee grievances, disciplinary matters, conflicts, and workplace concerns fairly and confidentially.

Maintain positive employee relations and a healthy workplace culture.

Ensure appropriate documentation and process adherence for disciplinary actions and employee exits.

5. Performance Management

Implement and monitor performance appraisal processes across the organisation.

Work with department heads and outlet managers to establish KRAs/KPIs.

Track probation confirmations, performance reviews, promotions, increments, and performance improvement plans.

Identify high performers and support career development and internal growth opportunities.

6. Training & Development

Identify training requirements across restaurant teams.

Coordinate onboarding, service, behavioural, leadership, and other relevant training programs.

Work with Operations to improve employee capability, productivity, service standards, and retention.

Maintain training records and evaluate training effectiveness.

7. HR Policies & Processes

Develop, implement, and continuously improve HR policies and SOPs.

Ensure consistent implementation of HR policies across all outlets.

Maintain clear processes for recruitment, attendance, leave, performance, disciplinary actions, transfers, promotions, and exits.

Regularly review HR processes to improve operational efficiency and employee experience.

8. Statutory Compliance

Ensure compliance with applicable labour and employment laws and statutory requirements.

Coordinate with external consultants, payroll teams, and management wherever required.

Maintain necessary statutory records and documentation.

Ensure timely compliance relating to applicable PF, ESI, Professional Tax, Shops & Establishments requirements, gratuity, minimum wages, and other applicable regulations.

9. Employee Engagement & Retention

Develop employee engagement initiatives across restaurant teams.

Monitor employee satisfaction, absenteeism, attrition, and retention trends.

Conduct exit interviews and analyse reasons for employee turnover.

Recommend initiatives to improve retention, motivation, and workplace culture.

Plan employee recognition, celebrations, and internal engagement activities.

10. HR MIS & Reporting

Maintain accurate HR databases and employee records.

Prepare regular HR reports for Management covering:

Headcount

Attrition

Recruitment status

Attendance and absenteeism

Manpower vacancies

Employee movements

Payroll inputs

Training

Performance

Employee grievances

Provide data-driven HR insights and recommendations to Management.

Key Deliverables

Timely closure of manpower requirements across outlets.

Accurate and timely payroll inputs.

Reduction in unnecessary employee attrition.

Strong employee documentation and HR records.

Consistent implementation of HR policies across all outlets.

Effective grievance and disciplinary management.

Improved employee engagement and retention.

Compliance with applicable labour and employment regulations.

Establishment of structured HR systems and processes as Manifest Hospitality continues to grow.