Human Resource Business Partner- GCC

PERSOL; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

PERSOL in Mumbai seeks an experienced HR Business Partner to align India HR strategies with global goals and work closely with local leadership on workforce planning, organisation design and people priorities.

You will partner with Global HR, oversee payroll and benefits, and drive employee engagement and performance initiatives while ensuring adherence to Indian laws and global standards. MBA/PGDM in HR with 10–12 years of experience required.

Qualifications

• MBA/PGDM in HR or equivalent.
• 10–12 years of HR experience with leadership in a fast-paced setting.
• Experience in GCC/shared services or multinational environment preferred.

Responsibilities

• Strategic partnering with India leadership to align HR with business goals.
• Oversee HR support for employees in India GCC in partnership with Global HR.
• Develop and governance compliant HR policies for India, in line with global standards.
• Drive workforce planning, organisation design and people priorities.
• Coordinate onboarding/offboarding, payroll inputs and benefits administration.
• Lead employee engagement and culture initiatives in the India context.
• Manage vendor relationships for recruitment, background verification, and portals.
• Support performance management, succession planning and talent development.
• Improve HR processes through automation and data insights.

Skills

HR business partnering

Stakeholder management

India labour laws

Data-driven decisions

Change management

People leadership

Global HR collaboration

Payroll coordination

Communication skills

HR policy development

Education

MBA/PGDM in HR

HR certification (advantage)

Tools

HiBob

Workday

SAP

Cascade

HRIS

Job description

Key Responsibilities

• Strategic Partnering
• Design and align India specific HR strategies with global organization goals
• Partner with local leadership on workforce planning, organisation design and people priorities.
• Support business growth, team changes and organisational effectiveness initiatives.

Align HR plans and interventions to business goals and workforce needs. Be a trusted advisor to the India leadership team on organisational design, culture, and change management.

HR Business Partnering & Stakeholder Management

• Oversee HR support for employees in the India GCC in partnership with Global HR. Build strong working relationships with leaders, HR colleagues and relevant external vendors. Act as the main HR partner for local leadership, providing practical and commercially sound advice. Contribute to process improvement, automation and digitisation initiatives across HR. Resolve employee relations issues and grievances fairly, transparently, and in compliance with internal policies. Employee Engagement & Culture
• Plan and deliver employee engagement initiatives that support an inclusive, high-performing culture. Partner with Global HR to strengthen employee experience, retention and communication. Foster an inclusive, high-performance culture that bridges local team dynamics with the parent company's values. Compensation & Performance Partner with Global Reward on the annual compensation cycle, benefits and incentives.
• Coordinate performance review cycles and support managers to identify development priorities.
• Organise career development initiatives in partnership with Global HR. HR Operations Manage onboarding and offboarding processes and ensure accurate, up-to-date employee records are maintained. Coordinate payroll inputs with the outsourced provider. Oversee monthly payroll processing, provident fund (PF), gratuity, insurance, and any other employee benefits administration. Develop and update HR policies and procedures as needed.
• Manage India specific HR vendors and tools, including working with colleagues on the Global Human Resources Information Systems (HRIS). Risk, Compliance & Governance Establish HR governance, policies, and compliance frameworks tailored to Indian labour laws while matching global standards.
• Ensure compliance with applicable India statutory and employment requirements, as well as data privacy standards.
• Support audits, policy adherence and proactive risk mitigation measures.

Digital & Analytics Enablement

• Use HR technology platforms to improve efficiency and employee experience.
• Develop dashboards and workforce insights in collaboration with the HR Technology and Analytics Lead.
• Present relevant people insights to management to support decision-making.

Talent Acquisition & Scaling

• Design and execute the hiring strategy to attract niche technical, functional, and leadership talent in collaboration with the Talent Acquisition team including:

Building a strong employer brand in the local Indian market to position the GCC as an employer of choice

Managing vendor relationships with recruitment agencies, background verification partners, and job portals.

Performance Management & Talent Development

• Drive the annual performance management cycle, ensuring objective evaluation and alignment with global frameworks. Identify skill gaps and implement learning and development (L&D) programs to foster continuous growth.
• Develop succession plans for critical roles within the India entity.

What Were Looking For

Education: MBA / PGDM in HR or equivalent preferred.

Experience: 10-12 years of HR experience, with demonstrated leadership skills, including strong HR business partnering experience in a fast-paced organisation. Experience in a GCC, shared services or multinational environment is strongly preferred. Prior people management or project leadership experience is an advantage.

Must-Have Skills

• Strong HR business partnering experience across employee relations, performance, reward, payroll coordination and employee lifecycle processes
• Good understanding of India employment practices, statutory requirements and HR compliance, Indian labour laws, statutory compliances, and POSH guidelines.
• Strong stakeholder management skills, with the ability to influence leaders and build credibility across teams
• Ability to work effectively with global stakeholders across regions and time zones
• Proficiency in HR systems and platforms such as HiBob, Workday, SAP, Cascade or similar

Experience improving HR processes, standardisation, automation or service delivery

• Strong communication skills, sound judgement and a practical, solutions-focused approach
• Ability to use data and insight to support recommendations and improve people outcomes
• Proven experience in efficiently scaling up a small organisation (e.g., growing a team from 10 to 200+ employees) is desirable.
• Agility and willingness to be hands-on in an entrepreneurial, fast-paced environment.

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