Human Resource Business Partner

Miles Education; Mumbai; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Miles Education in partnership with a global professional services firm is building a Global Capability Center in India. We seek a Senior Manager - HR Business Partner (India) to lead people strategy for the India GCC, partnering with India, US and global stakeholders to drive workforce planning, leadership development, and HR governance.

Based in Mumbai with Hybrid work (3 days in office) at Bandra Kurla Complex, this role balances strategic partnership with operational excellence in a

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field; MBA/PGDM in HR preferred.
• 10-15+ years of progressive HR experience, including HRBP roles.
• Proven experience supporting 300+ employees in high-growth, multinational environments.
• Strong experience partnering with senior leaders and executive stakeholders.
• Expertise in workforce planning, organizational design, talent management, employee relations, and HR strategy.
• Deep understanding of Indian labor laws, HR compliance, and governance requirements.
• Excellent stakeholder management, influencing, communication, and problem-solving skills.

Responsibilities

• Lead HR Business Partner to India GCC leadership and senior stakeholders.
• Drive the people strategy aligned with growth plans and priorities.
• Partner with US/global leaders on workforce planning, succession planning, and organizational design.
• Provide data-driven workforce insights and recommendations to support business decisions.
• Act as a strategic advisor on organizational effectiveness, change management, and culture initiatives.
• Support GCC expansion efforts, including new team setup and leadership readiness.
• Lead workforce planning, performance management, leadership coaching, and talent reviews.
• Partner with Talent Acquisition to deliver hiring plans for leadership roles.
• Develop succession strategies and leadership development programs to strengthen talent pipelines.
• Champion learning and career development initiatives to build future-ready capabilities.

Skills

Stakeholder management

Workforce planning

Organizational design

Employee relations

HR strategy

Change management

Executive partnering

Education

Bachelor's degree in HR/Business/Psychology

MBA/PGDM in HR preferred

Job description

Miles has partnered with a leading global professional services firm, ranked among the Top 20 globally, as they build their Global Capability Center (GCC) in India. Join our client's dynamic team and play a critical role in shaping and scaling this strategic growth initiative.

Location-Bandra Kurla Complex, Mumbai

Work Mode-Hybrid (3 days/week in office)

Work Hours-2:00 PM to 11:00 PM

About the Role

Our client is seeking a Senior Manager - HR Business Partner (India) to lead the people strategy for the India GCC during a critical phase of growth and expansion. This role will serve as a trusted advisor to GCC leadership, partnering closely with India, US, and global stakeholders to drive organization effectiveness, workforce planning, leadership development, employee engagement, and HR governance.

The role requires a strategic HR leader who can balance business partnership, operational excellence, and organizational transformation within a fast-growing global environment.

Key Responsibilities

Strategic Business Partnership & Leadership Advisory

• Serve as the lead HR Business Partner to India GCC leadership and senior business stakeholders.
• Drive the people strategy aligned with business objectives, growth plans, and organizational priorities.
• Partner with US and global leaders on workforce planning, talent strategy, succession planning, and organizational design.
• Provide data-driven workforce insights and recommendations to support business decisions.
• Act as a strategic advisor on organizational effectiveness, change management, and culture initiatives.
• Support GCC expansion efforts, including new team setup, capability building, and leadership readiness.

Talent Management & Workforce Planning

• Lead workforce planning initiatives aligned with business growth and headcount forecasts.
• Drive performance management, goal-setting processes, leadership coaching, and talent reviews.
• Partner with Talent Acquisition to deliver hiring plans for critical and leadership roles.
• Develop succession strategies and leadership development programs to strengthen talent pipelines.
• Champion learning and career development initiatives to build future-ready capabilities.

Employee Experience, Culture & Engagement

• Own employee engagement strategy and foster a high-performance, inclusive culture.
• Lead retention initiatives and proactively identify and mitigate attrition risks.
• Act as a senior escalation point for employee relations matters and complex workplace issues.
• Coach leaders and managers on employee performance, team effectiveness, and difficult conversations.
• Drive culture integration initiatives across India, US, and global teams.

HR Governance, Compliance & Risk Management

• Ensure compliance with Indian labor laws and statutory requirements, including POSH, PF, Gratuity, Shops & Establishments, and related regulations.
• Partner with Legal, Payroll, and Global HR teams on policy governance and risk mitigation.
• Oversee audits, statutory reporting, compliance reviews, and employee policy administration.
• Lead POSH governance and support Internal Committee activities where applicable.

Global Collaboration & Change Leadership

• Partner with Global HR, Centers of Excellence (COEs), and Shared Services teams to implement enterprise-wide HR programs.
• Localize global HR policies, processes, and programs while maintaining governance standards.
• Lead change management initiatives associated with GCC growth and global transformation efforts.
• Build strong partnerships across multiple geographies and operate effectively across time zones.

Qualifications & Experience

Required

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field; MBA/PGDM in HR preferred.
• 10-15+ years of progressive HR experience, including significant HR Business Partnering experience.
• Proven experience supporting 300+ employees in high-growth, multinational, GCC, shared services, or professional services environments.
• Strong experience partnering with senior leaders and executive stakeholders.
• Demonstrated expertise in workforce planning, organizational design, talent management, employee relations, and HR strategy.
• Deep understanding of Indian labor laws, HR compliance, and governance requirements.
• Excellent stakeholder management, influencing, communication, and problem-solving skills.

Preferred

• Experience supporting or building Global Capability Centers (GCCs).
• Exposure to scaling India operations from setup through expansion phases.
• Experience working with US-based professional services, consulting, or multinational organizations.
• Strong track record of leading organizational transformation and change management initiatives.
• Experience collaborating with global HR Centers of Excellence and shared services teams.

Why Join?

• Opportunity to help build and scale a strategic India GCC for a globally recognized professional services firm.
• High visibility role with direct exposure to India and US leadership.
• Ability to influence organization strategy, culture, and talent outcomes from the ground up.
• Collaborative, growth-oriented, and globally connected work environment.