Hub Operations and Customer Service

Stryker Group; Pune District; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Stryker Group is seeking an experienced professional to manage inventory and stock for its Pune District operations. This role involves ensuring zero stock variance, overseeing order processing compliance, and coordinating logistics with 3PL partners. The ideal candidate will have 2-5 years of experience in supply chain management, particularly in the Medical Devices or Pharma sectors. A graduation or post-graduation degree in a related field is required, with a preference for B. Pharma/M. Pharma candidates. Proficient use of ERP systems and MS Excel is essential, along with problem-solving and compliance knowledge.

Qualifications

• 2-5 years of experience in warehouse operations, logistics, or supply chain management.
• Experience in Medical Devices or Pharma preferred.

Responsibilities

• Ensure zero stock variance and maintain accurate inventory records.
• Oversee order processing compliance and stock reconciliation.
• Monitor warehouse operations and ensure regulatory compliance.
• Facilitate communication between customers and sales teams.
• Validate operational costs and maintain accurate records.

Skills

Problem-Solving

ERP systems proficiency

MS Excel

3PL/4PL logistics experience

ISO compliance knowledge

Education

Graduation/Post Graduation in Supply Chain or Operations Management

B. Pharma/M. Pharma

Job description

Inventory & Stock Management & Order Management & Timely Billing

• Ensure zero stock variance by maintaining accurate inventory records, including batch-level tracking and monitoring expiry and damaged stock, ensuring timely removal to prevent financial loss.
• Ensure Turnaround Time (TAT) compliance for order processing, from receipt to delivery. Oversee order-to-invoice, dispatch-to-delivery, and reconcile stock at order levels.
• Coordinate stock reconciliation with channel partners and logistics providers (3PL/4PL).
• Monitor special transactions like sample orders and ensure timely execution & responsible for all sales and consignment order execution in JDE Oracle /IWOS and other CE-related tools. Responsible for timely surgery billing, ensuring accurate processing and compliance with relevant regulations. Oversee the replenishment of surgical inventory, coordinating with supply chain planning teams to maintain optimal stock levels.

Sales Returns & Credit Notes & Warehouse & Logistics Management

• Review and approve sales returns and credit notes in compliance with company guidelines.
• Monitor and ensure proper warehouse temperature control, particularly for sensitive products. Oversee warehouse operations to maintain compliance with regulatory and safety standards.

Customer & Sales Team Coordination & Quality Assurance & ISO Compliance

• Manage outstanding payments, returns, and deliveries, working closely with customers and sales teams.
• Facilitate regular meetings with the sales team, documenting key action points and follow-ups. Ensure effective communication with stakeholders, including partner companies like Stryker. Support ISO implementation and record-keeping for operational compliance. Address product complaints and quality concerns, ensuring resolution within 24 hours. Investigate and resolve non-conformities and service-related complaints efficiently.
• Conduct and support QMS implementation and BSI, FDA, and corporate audits.

Financial Control & Cost Validation & Reporting & Documentation

• Validate operational costs to ensure financial accuracy and compliance with budgets.
• Maintain accurate record-keeping for inventory, compliance, and operational activities. Provide timely reports to management on key operational metrics, stock movements, and issues.

What you need

• Graduation/Post Graduation in Supply Chain, Operations Management, or a related field. B. Pharma/M. Pharma preferred.
• 2-5 years of experience in warehouse operations, logistics, inventory, or supply chain management. Experience in Medical Devices and Pharma preferred.
• Proficiency in ERP systems, MS Excel, and reporting tools.
• Experience working with 3PL/4PL logistics and channel partners is a plus.
• Problem-Solving: Quick resolution of discrepancies, complaints, and operational challenges.
• ISO & Compliance Knowledge: Familiarity with industry regulations and ISO standards.