Hub Incharge - Multiple Cities

Pronto; India; On-site; INR 420,000 - 650,000; Full time

Job summary

Pronto is seeking a proactive Hub Supervisor to oversee day-to-day dark store operations. You will manage bookings, coordinate with partners, and enforce hub-level discipline to ensure smooth service delivery.

Ideal candidates have 1–4 years in operations or customer service, strong organization, and the ability to work 9-hour shifts across six days. Excel and dashboards proficiency is required to maintain data and performance metrics.

Qualifications

• 1–4 years of experience in operations, field management, or customer service.
• Proficient with Excel, Google Maps, and dashboards.
• Highly organized, disciplined and responsive.
• Willing to work 9-hour shifts, 6 days a week (morning/night).
• Strong people management and communication skills.

Responsibilities

• Monitor incoming customer bookings and ensure zero missed bookings.
• Dispatch partners within SLA (instant bookings dispatched within 45 seconds).
• Ensure partners leave hub with required materials (bags, supplies, uniforms, bikes).
• Maintain roster, attendance, records and shift adherence for partners at the hub.
• Track supplies and escalate to Hub Manager/Cluster Manager when levels drop below 15%.
• Ensure proper grooming, hygiene, and uniform standards of all partners.
• Maintain operational data in dashboards/Excel.
• Coordinate with dispatchers to ensure bookings are tracked and updated accurately. Escalate issues in real time to Hub Manager/Cluster Manager.

Skills

People management

Communication skills

Time management

Discipline

Organization

Tools

Excel

Google Maps

Dashboards

Job description

Role Overview:

We are looking for energetic and detail-oriented Hub Supervisors to manage day-to-day operations at our dark stores. Hub Supervisors ensure smooth execution of bookings,

coordinate with partners, and maintain discipline at the hub level.

Key Responsibilities:

• Monitor incoming customer bookings and ensure zero missed bookings.
• Dispatch partners (maids/drivers/helpers) within SLA (instant bookings dispatched within 45 seconds).
• Ensure partners leave hub with all required materials (bags, supplies, uniforms, bikes).
• Maintain roster, attendance, records and shift adherence for partners at the hub.
• Track supplies and elevate to Hub Manager/Cluster Manager when levels drop below 15%.
• Ensure proper grooming, hygiene, and uniform standards of all partners.
• Maintain operational data in dashboards/Excel.
• Coordinate with dispatchers to ensure bookings are tracked and updated accurately. Escalate issues in real time to Hub Manager/Cluster Manager.

Requirements:

• 1-4 years of experience in operations, field management, or customer service preferred.
• Comfortable using Excel, Google Maps, and dashboards.
• Highly organized, disciplined, and responsive.
• Willingness to work in 9-hour shifts, 6 days a week (morning/night).
• Strong people management and communication skills.