Assistant Hub Incharge

Shadowfax Technologies; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Shadowfax is seeking an Assistant Hub Incharge to support daily hub operations, focusing on last-mile logistics, inventory control, and fleet coordination. The role requires hands-on experience and the ability to manage multiple tasks in a fast-paced setting.

You will coordinate riders, monitor KPI targets, and ensure timely dispatch while upholding SLA commitments, working across multiple Bengaluru locations. This position falls under the Operations department and offers growth opportunities.

Qualifications

• 14 years of experience in last-mile logistics, hub operations, inventory management or fleet management.
• Hands-on understanding of logistics and supply chain operations.
• Proficiency in MS Excel and operational reporting.

Responsibilities

• Assist in managing day-to-day hub operations to ensure smooth and timely deliveries.
• Monitor and coordinate last-mile delivery operations to achieve KPIs.
• Manage hub inventory, including inward and outward movement and stock reconciliation.
• Support fleet management activities, including vehicle allocation and maintenance coordination.
• Coordinate rider onboarding, attendance, shift planning, and performance monitoring.
• Ensure timely dispatch and delivery of shipments while maintaining SLA compliance.
• Resolve operational issues related to riders, deliveries, and hub processes.
• Maintain accurate operational records and prepare daily MIS reports.
• Ensure adherence to SOPs, safety standards, and guidelines.
• Coordinate with internal stakeholders to improve efficiency and customer satisfaction.

Skills

Last Mile Logistics

Hub Operations

Inventory Management

Fleet Management

Communication

MS Excel

Reporting & Analytics

Problem Solving

Job description

AmRole & responsibilities

Company: Shadowfax
Role: Assistant Hub Incharge
Department: Operations
Experience: 14 Years
Location: Multiple Locations

About the Role

Shadowfax is looking for a proactive and detail-oriented Assistant Hub Incharge to support the daily operations of the hub. The ideal candidate should have hands‑on experience in last-mile logistics, hub operations, inventory management, and fleet management. The role requires ensuring smooth operational execution, maintaining service levels, and coordinating with riders and internal teams.

Key Responsibilities

• Assist in managing day-to-day hub operations to ensure smooth and timely deliveries.
• Monitor and coordinate last-mile delivery operations to achieve operational KPIs.
• Manage hub inventory, including inward and outward movement of shipments and stock reconciliation.
• Support fleet management activities, including vehicle allocation, utilization, tracking, and maintenance coordination.
• Coordinate rider onboarding, attendance, shift planning, and performance monitoring.
• Ensure timely dispatch and delivery of shipments while maintaining SLA compliance.
• Resolve operational issues related to riders, deliveries, and hub processes.
• Maintain accurate operational records and prepare daily MIS reports.
• Ensure adherence to company SOPs, safety standards, and operational guidelines.
• Coordinate with internal stakeholders to improve operational efficiency and customer satisfaction.

Required Skills & Qualifications

• 14 years of experience in Last Mile Logistics, Hub Operations, Inventory Management, or Fleet Management.
• Strong understanding of logistics and supply chain operations.
• Experience in inventory tracking, stock management, and reconciliation.
• Knowledge of fleet utilization and vehicle management.
• Good communication and team coordination skills.
• Ability to handle multiple operational tasks in a fast-paced environment.
• Proficiency in MS Excel and basic operational reporting.
• Strong problem-solving and analytical abilities.

Preferred Candidate Profile

• Experience in e-commerce, logistics, courier, or supply chain companies.
• Familiarity with rider management and dispatch operations.
• Ability to work in rotational shifts and manage operational challenges effectively.
• Self-motivated with a strong sense of ownership and accountability.

What We Offer

Preferred Location

KR Market

Uttarahalli

Varthur Road

JP Nagar

Ambalipura