Hub Admin Manager (HADM)

Tata Consultancy Services; Bikaner; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services in India seeks a HUB Admin Manager to own all HUB Admin activities, lead the Admin Team, define KRAs, and coordinate with regional management for day-to-day exam and admin operations.

The role demands excellent communication, extensive travel across zones, willingness for long hours, six-day work rosters, and strict governance over vendor contracts, compliance, and incident management.

Qualifications

• Excellent communication and team leadership abilities.
• Ownership of HUB Admin activities and admin team management.
• Defined scope and KRAs for team members.
• Coordination with regional management for daily activities.
• Direct reporting to Regional Admin Head – TCSiON on daily ops and incidents.
• Monitoring and reporting of project activities, plans and progress.
• Vendor management, contracts and invoices for admin services.
• Dashboard publishing on key performance parameters.

Responsibilities

• End to end Exam day and non-exam day administrative activities management and Team coordination.
• Monitoring and reporting of key project activities, plans and progresses.
• Vendor Mgmt, Support Regional Head in Finalising of contract , Vendor invoice.
• Publish regular dashboard on Key performance parameters to Regional Admin Head and Sr. Mgmt on need basis.
• Governance over ViDZ/LISP partners , regular meeting and closure of Audit points.

Skills

Good communication skills

Proficiency in Regional/Local Language

Team management

Willing to work under extreme pressure

Extended working hours when required

Extensive travel across Zone/Region/Hu

Six-day week rostering

Building compliance & certification

Ownership and accountability for work

Job description

• Good communication skills (written/verbal)


• Proficiency in Regional/Local Language written/verbal


• Must have managed a team


• Willing to work learn and perform under extreme pressure


• Role required to work for extended working hours as situation demand


• Role Required for Extensive Travel within Zone/Region/Hub


• Must be ready to work six days a week or as per define rostering for the team


• Awareness of building compliance & certification


• Open to take complete ownership, responsibility & accountability of assigned work

Good-to-Have

• Basic knowledge of DG, UPS, Panels & Firefighting Equipment’s


• Professional Certifications, additional language knowledge, Strong analytical and logical understanding

Responsibility of / Expectations from the Role

• Complete ownership of managing HUB Admin activities/operation & Admin Team


• Defining Scope and KRA’s of Team members


• Communicate and co-ordinate with immediate management for day to day activities


• Direct reporting to Regional Admin Head – TCSiON on day to day activities, incident management etc.


• Monitoring and reporting of key project activities, plans and progresses


• Managing calls and discussions


• End to end Exam day and non-exam day administrative activities management and Team coordination


• Ensuring zero incident on Exam Day related to Admin Services


• Help in Recruitment, Training and talent development of Team Members


• Define and deploy control and Monitoring mechanism Admin Team within HUB


• Training and development of Admin Team within HUB


• Ensure Standardising of process at all Exam Venues within HUB


• Vendor Mgmt , Support Regional Head in Finalising of contract , Vendor invoice


• Publish regular dashboard on Key performance parameters to Regional Admin Head and Sr. Mgmt on need basis


• Central spoc for all Facility related matters within HUB


• Ensure SLA/SLC at Exam Venues


• Governance over ViDZ/LISP partners , regular meeting and closure of Audit points


• Deployment of Adhoc/Contract manpower at Exam Venue


• Help/support in Shortlisting prospective partner/venue identified based on defined parameters within region


• Maintain and monitor legal compliances for all Venues


• Prepare and deploy contingency/BCP


• Surprise checks at exam Venues


• Handle crisis situation


• Coordinate and manage with Manpower agencies on deployment and other staff related issues & Compliances