HR Technology Service Delivery Manager (ITIL Certified)

Birla Management Centre Services; Navi Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Birla Management Centre Services is seeking an HR Applications Technology Consultant to lead ITSM-driven operations, vendor governance, and complex integrations across global HR platforms.

The role requires 8–12 years in HR tech/digital transformation with hands-on ITIL/ITSM ownership, REST/SOAP APIs, SQL, and experience across 2+ HR systems. On-site at Reliable Tech Park, Airoli (Navi Mumbai).

Qualifications

• : 8–12 years overall experience in HR tech / digital transformation.
• Strong hands-on ownership of ITSM / ITIL processes (incident/problem/change, SLAs, major incidents).
• Experience in 2+ HR platforms such as PeopleSoft, CSOD, Symphony, PeopleStrong, Compport (any two or more).
• Solid integration + data skills: REST/SOAP APIs, data mapping, batch processing, SQL querying/validation.
• Strong stakeholder & vendor management experience (SLA governance, audits, escalation handling).

Responsibilities

• Own end-to-end ITIL/ITSM operations for HR applications: incident, problem, change, SLA tracking, major incident communications.
• Set up and run health checks, monitoring frameworks, and performance dashboards to ensure high availability and stability.
• Drive vendor governance: reviews, audits, service performance, and ensure delivery aligns with contracts and business priorities.
• Manage integrations & quality assurance across HR systems using REST/SOAP APIs, data mapping, batch jobs, and SQL validation.
• Maintain process/architecture documentation: process library, architecture diagrams, technical roadmaps; run periodic operational reviews with stakeholders.

Skills

ITSM

ITIL processes

APIs

SQL

Vendor mgmt

Change management

Data mapping

Tools

PeopleSoft

CSOD

Symphony

PeopleStrong

Compport

Job description

Consultant / Assistant Manager/Manager HR Applications Technology (ITSM | PeopleSoft | CSOD | Integrations)

Role: HR Applications Technology Service Delivery.
Location: Reliable Tech Park, Airoli (Navi Mumbai)
Experience: 8-12 years (37 years in HR Tech / Digital Transformation)
Employment Type: Full-Time

Looking for an HR Applications Technology Consultant to run ITSM-led operations, vendor governance, and integrations across a global HR tech landscape. Strong exposure to PeopleSoft / CSOD / Symphony (or similar HR platforms), along with API + SQL skills and proven incident/problem management ownership is key.

Job Purpose:

Act as a strategic bridge between complex HR technology environments (on-prem + SaaS) and seamless service delivery. Ensure stability, optimization, continuous improvement, and roadmap alignment through robust ITIL/ITSM processes, strong vendor governance, and integration oversight.

Key Responsibilities:

• Own end-to-end ITIL/ITSM operations for HR applications: incident, problem, change, SLA tracking, major incident communications.
• Set up and run health checks, monitoring frameworks, and performance dashboards to ensure high availability and stability.
• Drive vendor governance: reviews, audits, service performance, and ensure delivery aligns with contracts and business priorities.
• Manage integrations & quality assurance across HR systems using REST/SOAP APIs, data mapping, batch jobs, and SQL validation.
• Maintain process/architecture documentation: process library, architecture diagrams, technical roadmaps; run periodic operational reviews with stakeholders.

Must-Have:

• 8-12 years overall experience with 3-7 years in HR Tech / Digital Transformation / HR Applications Support & Optimize.
• Strong hands-on ownership of ITSM / ITIL processes (incident/problem/change, SLAs, major incidents).
• Experience in 2+ HR platforms such as PeopleSoft, CSOD, Symphony, PeopleStrong, Compport (any two or more).
• Solid integration + data skills: REST/SOAP APIs, data mapping, batch processing, SQL querying/validation.
• Strong stakeholder & vendor management experience (SLA governance, audits, escalation handling).

Good-to-Have:

• ITIL Foundation (or HR Tech certifications).
• Exposure to OEM/SaaS roadmap reviews and translating roadmap items into business value.
• Automation mindset (identifying opportunities to reduce cycle time / improve service delivery).