HR Service Delivery Senior Manager

Accenture PLC; Bengaluru; Vor Ort; INR 4.000.000 - 8.000.000; Vollzeit

Zusammenfassung

Accenture PLC in Bengaluru is seeking an HR Service Delivery Senior Manager to oversee the end-to-end lifecycle of employee relations cases and to design solutions within Workday's HCM Tracking Library, focusing on talent and performance management data. The role includes leading a team of HR Case Managers and Employee Relations specialists, with potential rotational shifts.

Qualifications require a graduation and 16–25 years of experience in HR case management.

Qualifikationen

• Must have experience in case management lifecycle.
• Strong exposure to Workday HCM and talent management data.

Aufgaben

• Oversee end-to-end lifecycle of employee relations cases including grievances, performance management, workplace investigations, accommodations, and separations.
• Establish and maintain standardized case management frameworks, intake protocols, SLA standards, and escalation pathways.
• Design and manage business solutions within Workday's HCM Tracking Library focusing on talent and performance data.

Kenntnisse

Case Management

Workday Talent Management

Ausbildung

Any Graduation

Jobbeschreibung

Skill required

Case Management - Workday Talent Management

Designation

HR Service Delivery Senior Manager

Qualifications

Any Graduation

Years of Experience

16 to 25 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Oversee the end-to-end lifecycle of employee relations cases including grievances, performance management, workplace investigations, accommodations, and separations. Establish and maintain standardized case management frameworks, intake protocols, SLA standards, and escalation pathways. Ensure accurate, timely, and confidential documentation of all cases within the HR case management system


• Design, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.

What are we looking for?

• Lead, mentor, and develop a team of HR Case Managers and Employee Relations specialists, fostering a high-performance culture.


• Set clear performance expectations, conduct regular check-ins, and provide coaching to support individual growth.

Roles and Responsibilities

• In this role you are required to identify and assess complex problems for area(s) of responsibility.


• The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives.


• Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.


• Interaction is with senior management levels at a client and or within Accenture, involving negotiating or influencing on significant matters.


• Should have latitude in decision-making and determination of objectives and approaches to critical assignments.


• Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility.


• Individual manages large teams and or work efforts (if in an individual contributor role) at a client or within Accenture.


• Please note that this role may require you to work in rotational shifts.

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