HR Service Delivery Senior Analyst

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is hiring an HR Service Delivery Senior Analyst in Bengaluru. The role requires 5–8 years of HR experience, strong customer service focus, and expertise in Workday and MS Excel.

You will manage repeatable HR processes, drive operational excellence, and support cross-functional teams in a dynamic environment. The candidate should demonstrate analytical and problem-solving abilities, good written and verbal English communication, and the capacity

Qualifications

• 5–8 years of HR experience
• People relations experience a plus
• Workday experience a plus
• HR domain certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Operational Excellence practices
• Prior People Management experience (2–3 years)
• Good organizational and prioritisation skills
• Analytical and problem solving skills
• Multi-cultural awareness
• Passion for customer service
• Team player
• Results & detail-oriented
• Focus on high data accuracy
• Quality driven – in communications and all system transactions
• Ability to deal with customer complaints professionally

Responsibilities

• In-depth understanding of HRO processes and drive tasks to meet requirements with accuracy
• Drive Operational Excellence within the team and support OE focal
• Escalate issues and streamline decision-making where possible
• Understand and monitor process metrics (SLA, OLA, KPI) and report to clients
• Perform root cause analyses and suggest corrective actions
• Support knowledge transfer and acquire in-depth process knowledge
• Participate in internal or client process initiatives
• Maintain process dashboards and visual management displays
• Participate in client visits and meetings
• Propose process improvements to reduce time and improve controls
• Read and analyze client processes to become a People relations expert
• Collaborate with internal and third-party stakeholders to achieve goals
• Ensure alignment with business continuity and disaster recovery plans
• Liaise with IT to resolve technology issues
• Deliver high-quality communications and transactions

Skills

HR experience

MS Office & Excel

Analytical skills

Written & verbal English

Team player

Customer service

Data accuracy

Prior People Mgmt

Education

Any Graduation

Tools

Workday

Job description

Skill required: Case Management - Employee and Labor Relations
Designation: HR Service Delivery Senior Analyst
Qualifications: Any Graduation
Years of Experience: 5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being.Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What are we looking for?

• At least 3 years of HR Experience
• People Relations experience a plus
• Workday Experience a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Operational Excellence Practices
• Should have prior People Mgmt experience ( Minimum 2-3 years)
• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escape where appropriate
• Good written and verbal skills.
• Strong English language communication skills
• Excellent Customer Service skills

Roles and Responsibilities:

1. Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
2. 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
3. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
4. 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
5. 5. Escalate issues and seek advice when faced with complex issues/problems.
6. 6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
7. 7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.
8. 8. Ensures progress, issues and agreements are properly documented and acted upon.
9. 9. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.
10. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.
11. 11. Participates in various Internal or Client initiatives related to Process.
12. 12. Ensures the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.
13. 13. Actively participate in all process related business meeting in-person or virtually through conference calls.
14. 14. Liaise with Accenture Local IT to elevate Technology issues being faced by the Team.
15. 15. Participate in and/or support during Client visits.
16. 16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
17. 17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.
18. 18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.