HR Operations Specialist

Computacenter; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Computacenter is seeking an HR Specialist - HR Operations in Bengaluru to act as a senior point of contact for HR inquiries and to oversee end-to-end HR processes within the shared services framework. The role focuses on delivering accurate guidance, driving process efficiency, and ensuring data integrity across HR systems.

You will analyze HR data to identify trends, generate actionable reports, and collaborate with recruitment, payroll, and employee relations teams to ensure seamless service

Qualifications

• Bachelor’s degree in HR or related field.
• 5-8 years of experience in HR service desk, customer service, or related role.
• Strong written and verbal communication skills.
• Proven problem-solving abilities for HR inquiries.
• Customer-focused mindset with dedication to high-quality service.
• Ability to collaborate within a team and build positive relationships.
• Adaptability to evolving priorities and fast-paced work environments.
• Familiarity with HR information systems and tools.

Responsibilities

• Serve as the senior point of contact for HR inquiries and provide expert guidance to employees and managers.
• Manage end-to-end HR processes within the shared services framework to improve efficiency.
• Analyze HR data, generate reports, and provide insights for decision-making.
• Utilize HR information systems to address queries and support HR processes.
• Collaborate with recruitment, payroll, and employee relations to ensure seamless service delivery.
• Identify opportunities for process improvement and contribute to knowledge resources.
• Ensure compliance with HR policies, regulations, and best practices.
• Provide training and development support to junior team members.

Skills

Communication skills

Problem solving

Customer service

Team collaboration

Adaptability

Technology proficiency

Education

Bachelor’s degree in HR / Business Administration

Tools

HRIS / HR software

Job description

HR Specialist - HR Operations Location: IN - Bangalore 24/7 | Job-ID: 220133 | Contract type: Standard | Business Unit: Human Resources

Life on the team This team is dedicated to delivering exceptional HR services, ensuring a seamless employee experience from offer roll out to offboarding. We foster a culture of open communication, innovation, and continuous improvement, where each team member plays a vital role in shaping the success of our HR function. Together, we strive to uphold the highest standards of service delivery, compliance, and ethical conduct.

What you’ll do

• Point of Contact: Act as the senior point of contact for HR-related inquiries, providing expert guidance to employees and managers. Ensure timely and accurate resolution of complex HR issues, demonstrating a deep understanding of HR policies and procedures.


• Process management: Oversee and manage end-to-end HR processes within the shared services framework. Implement and enhance streamlined processes to improve efficiency and service delivery.


• Data Analysis and Reporting: Analyse HR data to identify trends, generate reports, and provide insights to support decision‑making. Maintain data accuracy and integrity within HR systems.


• Technology Utilization: Utilize HR information systems and tools to efficiently address queries and provide support for various HR processes.


• Collaboration with HR Teams: Collaborate closely with other HR functions, such as recruitment, payroll, and employee relations, to ensure seamless service delivery.


• Continuous Improvement: Identify opportunities for process improvement and contribute to the development of knowledge resources to enhance service efficiency.


• Policy Adherence: Ensure compliance with HR policies, legal regulations, and industry best practices. Provide guidance on policy interpretation and implementation.


• Training and Development: Provide training and support to junior team members. Stay informed about the latest trends and developments in HR to contribute to the professional development of the team.

What you’ll need

• Educational Background: Bachelor’s degree in human resources, Business Administration, or a related field.


• Experience: 5-8 years of experience in HR service desk, customer service, or a related role is preferred.


• Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.


• Problem‑Solving Abilities: Effective problem‑solving skills to address a variety of HR‑related inquiries.


• Customer Service Orientation: Customer‑focused mindset with a commitment to delivering high‑quality service.


• Team Collaboration: Ability to work collaboratively within a team and maintain positive working relationships.


• Adaptability: Flexibility to adapt to changing priorities and a fast‑paced work environment.


• Technology Proficiency: Familiarity with HR information systems and tools.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter

Experience Level

Mid Level