HR Operations - Shared Services Specialist - Stifons

Stifons Limited; Pune District; On-site; INR 550,000 - 750,000; Full time

Job summary

METRO LOGISTICS in Pune, Maharashtra, is seeking an HR Operations - Shared Services Specialist to manage end-to-end HR processes and support EU operations. The role requires 3–5 years in HR Shared Services, strong English skills, and familiarity with SAP/Oracle Fusion.

You will collaborate with managers, COEs, and HR partners to ensure timely, accurate service delivery, while contributing to continuous improvement within the HR Shared Services function.

Qualifications

• 3–5 years of experience in HR shared services or similar environment.
• Experience with HRMS SAP or Oracle Fusion preferred.
• Fluent English with strong written and verbal skills.
• Willingness to work in multiple shifts and handle regional HR operations.

Responsibilities

• Manage end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures.
• Handle HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines.
• Demonstrate solid understanding and execution of HR processes and SOPs.
• Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution.
• Prepare and deliver standard HR correspondence for internal stakeholders and external parties.
• Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region.
• Work closely with the wider HR community, including COEs, to ensure cohesive and consistent service delivery.
• Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services.
• Support the HR Shared Services team on ad-hoc projects and initiatives as required.

Skills

HR Shared Services

HRMS SAP/Oracle Fusion

MS Word Excel Outlook

Fluent English

Administrative ability

Customer service / project experience

Flexible shifts

Interpersonal skills

Diplomacy / tact

Education

Graduate/Postgraduate

Tools

SAP

Oracle Fusion

Job description

Job Title

HR Operations - Shared Services Specialist

Company

METRO LOGISTICS

Job Type

Full-Time

Department

Human Resources

Experience

3–5 Years

Location

Pune, Maharashtra, India

Work Mode

On-site/Hybrid (As per company policy)

Job Description

• Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures.
• Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines.
• Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs).
• Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution.
• Prepare and deliver standard HR correspondence for both internal stakeholders and external parties.
• Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region.
• Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery.
• Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services.
• Support the HR Shared Services team on ad-hoc projects and initiatives as required.

Desired Skills and Experience

• Experience, preferably in a HR Shared Services function supporting European Union.
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion.
• Good IT skills, particularly MS Word, Excel, Outlook.
• Fluent English - excellent verbal and written communication skills.
• Strong administrative ability, managing a complex and varied workload.
• Previous experience in a front facing customer service role and/or project experience is desirable.
• Should be flexible to work in multiple shifts.
• Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels.
• Confident, diplomatic, and tactful.

Qualifications

Graduate or Postgraduate with 3 - 5 years of experience in HR shared services or similar environment.