Sr. Associate HR Operations APAC/EMEA

VISTRA; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

VISTRA in Mumbai invites applications for Associate / Senior Associate - PST to join our People Services team. This full-time role reports to the Assistant Manager and focuses on HR transactional support, data administration, onboarding and lifecycle processes for employees.

The candidate should have 3–5 years in HR, strong English communication, MS Office competence, and experience with SAP SuccessFactors or Workday and HR ticketing tools.

Qualifications

• Professionally qualified graduate with 3 to 5 years relevant experience within a Human Resources department.
• Proficiency in MS-Office, HRIS and ticketing tools
• Good knowledge of MS Word, excel and outlook
• Must possess very good communication skills (verbal & written) in English
• Relevant working experience preferred in SAP SuccessFactors or Workday and HR ticketing systems such as Service Now or Zoho desk
• Experience in handling multiple streams of work concurrently while applying excellent time management and communication skills
• Should have working knowledge in HR Operations, Onboarding and Recruitment process support.
• Experience in lean process, process improvement, implementation of enabling HR technologies will be an added advantage

Responsibilities

• Provides HR transactional/administrative support on HR queries related to process, policies, Data administration, HR systems, preparation of operational metrics, employee file maintenance etc.
• Works closely with our internal HR teams to ensure efficient service delivery on Recruitment, on-boarding and Employee Life cycle processes for our employees and managers.
• Analyse key performance data to recommend and implement continuous process improvements & involves self in system/User acceptance testing along with relevant HR teams.
• Responsible to work with the country HR teams to maintain the right data in the HR systems
• Ensures that all the assigned tasks & responsibilities to self and team are completed within the agreed timelines
• Partners with internal HR teams such as C&B, reporting, Talent acquisition etc. to develop simplified way of working that ensures efficient HR process output for our employees & managers
• Delivers high quality and consistent service delivery to all internal customers and stakeholders ensuring that the processes are efficient & meet compliance.
• Always demonstrate readiness and approachable attitude to assist other cross-functional teams/processes

Skills

HR Operations

MS Office

Communication

English Proficiency

HRIS

Time Management

Multi-tasking

Collaboration

Education

Bachelor's degree

Tools

SAP SuccessFactors

Workday

ServiceNow

Zoho Desk

HRIS

Job description

We have an exciting opportunity for you to join our team as Associate / Senior Associate - PST. Reporting to the Assistant Manager, this full-time and permanent position is based in Mumbai and offers regional coverage, allowing you to make a significant impact on our People services team and its growth.

Key responsibilities:

• Provides HR transactional/administrative support on HR queries related to process, policies, Data administration, HR systems, preparation of operational metrics, employee file maintenance etc.
• Works closely with our internal HR teams to ensure efficient service delivery on Recruitment, on-boarding and Employee Life cycle processes for our employees and managers.
• Analyse key performance data to recommend and implement continuous process improvements & involves self in system/User acceptance testing along with relevant HR teams.
• Responsible to work with the country HR teams to maintain the right data in the HR systems
• Ensures that all the assigned tasks & responsibilities to self and team are completed within the agreed timelines
• Partners with internal HR teams such as C&B, reporting, Talent acquisition etc. to develop simplified way of working that ensures efficient HR process output for our employees & managers
• Delivers high quality and consistent service delivery to all internal customers and stakeholders ensuring that the processes are efficient & meet compliance.
• Always demonstrate readiness and approachable attitude to assist other cross-functional teams/processes

Key requirements:

• Professionally qualified graduate with 3 to 5 years relevant experience within a Human Resources department. Must have strong verbal and written communication skills. Experience working in an HR Shared Services Centre would be an advantage
• Proficiency in MS-Office, HRIS and ticketing tools
• Good knowledge of MS Word, excel and outlook
• Must possess very good communication skills (verbal & written) in English
• Relevant working experience preferred in SAP SuccessFactors or Workday and HR ticketing systems such as Service Now or Zoho desk
• Experience in handling multiple streams of work concurrently while applying excellent time management and communication skills
• Should have working knowledge in HR Operations, Onboarding and Recruitment process support.
• Experience in lean process, process improvement, implementation of enabling HR technologies will be an added advantage

Note- 3+ years of Global HR Operations experience is mandatory