HR Operations (EAS)

T-Systems ICT India Pvt Ltd; Pune District; Hybrid; INR 550,000 - 820,000; Full time

Job summary

T-Systems ICT India Pvt Ltd in Pune is seeking an HR Operations professional to manage tickets, workflows, and employee inquiries, ensuring data accuracy and compliance with processes. You will support onboarding, lifecycle activities, and documentation while delivering timely HR services.

The ideal candidate has 2–5 years in HR Shared Services, experience with HRMS platforms, and strong communication in English.

Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
• 2 to 5 years of experience in HR Operations or HR Shared Services.
• Experience with HR ticketing systems, workflow tools, and HRMS platforms.
• Strong knowledge of employee lifecycle processes and data management.
• Excellent English communication and stakeholder coordination.
• Experience with process documentation and continuous improvement is a plus.

Responsibilities

• Manage HR tickets, service requests, and employee inquiries via workflow and ticketing systems.
• Maintain and update employee records with data accuracy and HR process compliance.
• Prepare and manage employment contracts, certificates, letters, and employee correspondence.
• Provide first-level support to employees and managers on HR policies and lifecycle activities.
• Ensure timely processing of HR transactions and monitor SLAs.
• Coordinate with internal and external stakeholders on employee-related matters.
• Handle escalations and track cases through to closure.
• Report HR system incidents and assist root-cause analysis.
• Maintain process documentation, knowledge articles, SOPs, and FAQs.
• Support onboarding and lifecycle management and other HR operations.
• Collaborate with cross-functional teams to improve HR service quality.
• Train and support new team members on processes and service standards.
• Identify opportunities for process improvement and automation.
• Ensure data privacy, compliance, and organizational policies.
• Support additional HR Operations and Shared Services initiatives as assigned.

Job description

Role & responsibilities

• Manage HR tickets, service requests, and employee inquiries through workflow and ticketing systems.
• Maintain and update employee records while ensuring data accuracy and compliance with HR processes.
• Prepare and manage HR documentation such as employment contracts, certificates, letters, and employee correspondence.
• Provide first-level support and guidance to employees and managers on HR policies, procedures, and lifecycle activities.
• Ensure timely processing of HR transactions and monitor service delivery against defined SLAs.
• Coordinate with internal stakeholders, authorities, and external partners for employee-related matters.
• Handle escalations, resolve process issues, and track cases through to closure.
• Report and follow up on HR system incidents while supporting root cause analysis and corrective actions.
• Maintain process documentation, knowledge articles, SOPs, and FAQs.
• Support onboarding, employee lifecycle management, and other HR operational activities.
• Collaborate with cross-functional teams to improve HR service quality and employee experience.
• Train and support new team members on processes, systems, and service standards.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Ensure adherence to data privacy, compliance, and organizational policies.
• Support additional HR Operations and Shared Services initiatives as assigned by management.

Preferred candidate profile

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• 2 to 5 years of experience in HR Operations, HR Shared Services, Employee Services, or HR Administration.
• Experience working with HR ticketing systems, workflow management tools, and HRMS platforms.
• Strong knowledge of employee lifecycle processes, HR documentation, and data management.
• Experience handling employee queries, case management, and stakeholder communication.
• Ability to work in a fast-paced, service-oriented environment while meeting deadlines and SLAs.
• Strong verbal and written communication skills in English.
• Excellent attention to detail, organizational skills, and problem-solving abilities.
• Customer-focused mindset with the ability to manage sensitive and confidential information.
• Experience with process documentation, knowledge management, and continuous improvement initiatives.
• Exposure to international HR operations, shared services, or global HR environments would be an advantage.
• Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook.
• Knowledge of SAP HR, SuccessFactors, ServiceNow, Workday, or similar HR systems is preferred.
• Ability to work independently and collaborate effectively with global stakeholders.