HR Helpdesk Agent (International Voice Process)

Tata Consultancy Services; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Consultancy Services is seeking an HR Helpdesk Agent (International Voice Process) to deliver first-level HR support to employees, managers, vendors, and stakeholders across HR domains. The role focuses on resolving queries with a strong emphasis on first-call closure and data privacy compliance.

Qualifications include a Graduate in any discipline and international voice process experience, with excellent verbal and written communication.

Qualifications

• Graduate in any discipline, with international voice process experience.
• Excellent verbal and written communication skills.
• Typing speed of 30 WPM with high accuracy.
• Willingness to work in 24x7 rotational shifts from office location.

Responsibilities

• Handle employee and manager queries related to HR domains.
• Log and maintain case details in ticketing systems.
• Provide first-call resolution and excellent employee support.
• Ensure data privacy and compliance in processes.

Skills

Communication

Customer Service

Problem Solving

MS Office

Typing 30 WPM

Shift Readiness

Education

Graduate

Tools

ServiceNow

Remedy

Avaya

Job description

Hiring: HR Helpdesk Agent (International Voice Process)

Qualification: Graduate in Any Discipline

Experience: International Voice Process Experience Mandatory

Are you passionate about delivering exceptional employee support and customer service? We are looking for an HR Helpdesk Agent to join our team and provide first-level HR support to employees, managers, vendors, and third-party stakeholders across various HR domains.

Key Responsibilities

• Handle employee and manager queries related to:
  • Employee Data Management
  • Payroll
  • Benefits Administration
  • Learning & Development
  • Other HR-related processes
• Manage inbound calls and provide timely, accurate resolution with a strong focus on first-call closure.
• Log and maintain case details in ticketing systems while ensuring compliance with data privacy standards.
• Deliver an outstanding employee experience through effective problem-solving and customer support.

Mandatory Requirements

• International Voice Process Experience
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving ability
• Basic computer skills (MS Office)
• Typing speed of 30 WPM with high accuracy
• Willingness to work in 24x7 rotational shifts from office location only

Preferred Skills

• Knowledge of ServiceNow, Remedy, or similar case management tools
• Familiarity with telephony platforms such as Avaya
• Understanding of HR processes and Service Level Agreements (SLAs)

What We're Looking For

• Strong communication and interpersonal skills
• Analytical thinking and troubleshooting capabilities
• Attention to detail and data privacy awareness
• Learning agility and research skills
• Ability to thrive in a fast-paced, customer-focused environment

If you're ready to build a rewarding career in HR operations and employee support, we'd love to hear from you!