HR Helpdesk Agent (International Voice Process)

Tata Consultancy Services; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Consultancy Services in Bengaluru, India, is seeking an HR Helpdesk Agent to deliver first-level HR support across employee, manager, and vendor inquiries in an international voice process.

The role requires a graduate and international voice process experience, strong communication, data privacy awareness, and willingness to work in a 24x7 office-based shift. Knowledge of ServiceNow/Remedy is a plus.

Qualifications

• Graduate in any discipline is required.
• Experience in international voice process is mandatory.
• Excellent communication and customer service skills.

Responsibilities

• Handle employee and manager queries via calls and tickets.
• Support payroll, benefits, learning and development as needed.
• Log cases in ticketing systems and ensure data privacy.
• Deliver first-call resolution where possible.

Skills

Communication skills

Customer focus

Data privacy

Typing 30 WPM

MS Office

Education

Graduate in any discipline

Tools

ServiceNow

Remedy

Avaya

Job description

Hiring: HR Helpdesk Agent (International Voice Process)

Qualification: Graduate in Any Discipline

Experience: International Voice Process Experience Mandatory

Are you passionate about delivering exceptional employee support and customer service? We are looking for an HR Helpdesk Agent to join our team and provide first-level HR support to employees, managers, vendors, and third-party stakeholders across various HR domains.

Key Responsibilities

• Handle employee and manager queries related to:
  • Employee Data Management
  • Payroll
  • Benefits Administration
  • Learning & Development
  • Other HR-related processes
• Manage inbound calls and provide timely, accurate resolution with a strong focus on first-call closure.
• Log and maintain case details in ticketing systems while ensuring compliance with data privacy standards.
• Deliver an outstanding employee experience through effective problem-solving and customer support.

Mandatory Requirements

• International Voice Process Experience
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving ability
• Basic computer skills (MS Office)
• Typing speed of 30 WPM with high accuracy
• Willingness to work in 24x7 rotational shifts from office location only

Preferred Skills

• Knowledge of ServiceNow, Remedy, or similar case management tools
• Familiarity with telephony platforms such as Avaya
• Understanding of HR processes and Service Level Agreements (SLAs)

What We're Looking For

• Strong communication and interpersonal skills
• Analytical thinking and troubleshooting capabilities
• Attention to detail and data privacy awareness
• Learning agility and research skills
• Ability to thrive in a fast-paced, customer-focused environment

If you're ready to build a rewarding career in HR operations and employee support, we'd love to hear from you!