HR Help Desk Representative II

TGBPL TP India - DBU; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

TGBPL TP India - DBU is seeking a detailed-oriented professional to manage employee benefits inquiries and documentation. This role involves responding to queries regarding health, retirement, and insurance programs while leading a team.

Applicants should hold a professional or university degree and possess 1-2 years of relevant experience. Successful candidates will demonstrate full proficiency in company standards and work independently to enhance operational efficiency.

Qualifications

• Professional or university degree in a relevant field.
• 1-2 years of practical professional experience in a related area.
• Full proficiency in executing established standards and working independently.

Responsibilities

• Respond to eligibility and enrollment inquiries about employee benefit programs.
• Prepare documentation for new hire transactions and changes.
• Implement established standards and work independently.
• Serve as team leader of junior co-workers.

Skills

Response to employee benefit inquiries

Documentation preparation

Research and problem resolution

Knowledge sharing and solution creation

Team leadership

Education

Professional or university degree in relevant field

Job description

Job Responsibilities

• Respond to eligibility and enrollment inquiries about employee benefit programs, including life, health, disability insurance; medical/dependent care accounts; COBRA; income continuance; paid time off; retirement and pension plans.
• Prepare appropriate documentation to ensure new hire transactions and existing employee changes can be processed.
• Answer questions about various benefits related mailings and communications.
• Perform research to achieve problem resolution.
• Execute established standards and work independently within set frameworks.
• Apply knowledge acquired from a professional degree and 1‑2 years of practical experience.
• Develop own knowledge, share best practices, and create relevant solutions.
• Continuously improve day‑to‑day activities and processes.
• Serve as a formal team leader of more junior co‑workers and set day‑to‑day operational objectives.

Qualifications

• Professional or university degree in a relevant field.
• Approximately 1‑2 years of practical professional experience in a related area.
• Full proficiency in executing established standards and working independently.

Equal Opportunity Statement

Teleperformance is an Equal Opportunity Employer.