HR Help Desk Representative II

TGBPL TP India - DBU; Gurugram District; Vor Ort; INR 500.000 - 800.000; Vollzeit

Zusammenfassung

TGBPL TP India - DBU is seeking a detailed-oriented professional to manage employee benefits inquiries and documentation. This role involves responding to queries regarding health, retirement, and insurance programs while leading a team.

Applicants should hold a professional or university degree and possess 1-2 years of relevant experience. Successful candidates will demonstrate full proficiency in company standards and work independently to enhance operational efficiency.

Qualifikationen

• Professional or university degree in a relevant field.
• 1-2 years of practical professional experience in a related area.
• Full proficiency in executing established standards and working independently.

Aufgaben

• Respond to eligibility and enrollment inquiries about employee benefit programs.
• Prepare documentation for new hire transactions and changes.
• Implement established standards and work independently.
• Serve as team leader of junior co-workers.

Kenntnisse

Response to employee benefit inquiries

Documentation preparation

Research and problem resolution

Knowledge sharing and solution creation

Team leadership

Ausbildung

Professional or university degree in relevant field

Jobbeschreibung

Job Responsibilities

• Respond to eligibility and enrollment inquiries about employee benefit programs, including life, health, disability insurance; medical/dependent care accounts; COBRA; income continuance; paid time off; retirement and pension plans.
• Prepare appropriate documentation to ensure new hire transactions and existing employee changes can be processed.
• Answer questions about various benefits related mailings and communications.
• Perform research to achieve problem resolution.
• Execute established standards and work independently within set frameworks.
• Apply knowledge acquired from a professional degree and 1‑2 years of practical experience.
• Develop own knowledge, share best practices, and create relevant solutions.
• Continuously improve day‑to‑day activities and processes.
• Serve as a formal team leader of more junior co‑workers and set day‑to‑day operational objectives.

Qualifications

• Professional or university degree in a relevant field.
• Approximately 1‑2 years of practical professional experience in a related area.
• Full proficiency in executing established standards and working independently.

Equal Opportunity Statement

Teleperformance is an Equal Opportunity Employer.