India: Benefits Coordinator

Helmerich & Payne; Panaji; On-site; INR 500,000 - 700,000; Full time

Job summary

Helmerich & Payne is seeking a Benefits Coordinator to join our Total Rewards HR Shared Services team in Panaji, Goa. You will be the first point of contact for employee benefits questions and help manage enrollment and eligibility across medical, dental, vision, and retirement programs.

In this role you will handle inquiries, resolve issues, process vendor invoices, and support open enrollment activities in Workday, while maintaining confidentiality and delivering excellent customer service.

Qualifications

• 2+ years of related experience
• Excellent Customer Service Skills
• Good written and oral communication skills
• Intermediate knowledge of Microsoft Excel and Microsoft Office applications
• Ability to maintain a high level of confidentiality
• Ability to work independently
• Excellent time management, organizational, prioritization, and follow-up skills
• Strong attention to detail

Responsibilities

• Answer questions about employee benefits programs and tools
• Provide a positive employee experience and escalate issues as needed
• Process vendor invoices and support timely payment
• Serve as a resource for benefits enrollment, eligibility, and life events
• Handle enrollment data transactions related to Total Rewards programs
• Support open enrollment activities including testing in Workday
• Resolve employee issues and HR system transactions in a timely manner
• Support self-service processes in Workday with real-time assistance
• Document issues and resolutions using ServiceNow and FAQs
• Work toward established service level metrics and goals
• Occasional project work and adherence to schedules
• Demonstrate H&P values in daily work

Skills

Customer service

Communication

Time management

Confidentiality

Independent work

Excel

Tools

Microsoft Excel

Microsoft Office

Workday

Job description

At H&P, our people are our strength.

At a Glance:

The Benefits Coordinator acts as the first point of contact within the Total Rewards HR Shared Services for issues and requests from prospective, current and former employees and managers. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes paperwork. Helps to resolve matters pertaining to Total Rewards programs.

What you will do:

• First point of person-to-person contact to answer questions about employee benefits programs (medical, dental, vision, life insurance disability, spending accounts and retirement plans), processes, and tools.
• Provides a positive employee experience while addressing in-scope inquiries, issues and requests; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are efficiently and effectively addressed.
• Process vendor invoices by reviewing for accuracy, resolving discrepancies, coordinating approvals, and supporting timely payment.
• Serve as a trusted resource for employees questions related to benefits enrollment, eligibility, and life events.
• Processes administrative tasks and data transactions that are related to Total Rewards programs including appropriate documentation for enrollment.
• Provide first point contact with open enrollment activities including user acceptance testing in Workday.
• Responsible for the timely resolution of employee issues and HR system transactions.
• Support leader and employee self-service processes in Workday (HRIS) by providing real time support.
• Utilizes standard tools and inquiry handling process to accurately and completely document issues and resolutions (ServiceNow, FAQs, etc.).
• Works to achieve established serviced level metrics and goals.
• Occasional project work as assigned.
• Adheres to predetermined schedules and work standards.
• Demonstrates the H&P Company values: Actively C.A.R.E., Customer First, One Team, Do the Right Thing, and Relentless Innovation.

What you need:

• 2+ years of related experience required
• Excellent Customer Service Skills and ability to perform basic tasks
• Possesses good written and oral communication skills and a professional demeanor
• Intermediate knowledge of Microsoft Excel and Microsoft Office applications
• Ability to maintain a high level of confidentiality
• Ability to work independently
• Excellent time management, organizational, prioritization, and follow-up skills
• Strong attention to detail

Not a must, but a plus

• Knowledge of Workday preferred
• Previous experience utilizing HR Information Systems preferred
• Previous experience utilizing knowledge and case management systems preferred.
• Previous benefits experience preferred

Thank you for your interest in joining our team!