HR Generalist

Takeda

India

On-site

INR 500,000 - 700,000

Full time

12 days ago

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Job summary

Takeda India in Bengaluru is seeking an HR Generalist to deliver Global HR Service Delivery across the employee lifecycle, combining operations, process knowledge, and digital enablement to provide a human-centric experience. You will support Tier 2 queries, manage HR transactions in Workday and ServiceNow, and contribute to HR transformation, workflow optimisation, and the adoption of AI-enabled tools.

The role requires collaboration with HR stakeholders, adherence to global standards, and the

Qualifications

Experience in HR Shared Services / People Operations.
Familiarity with ServiceNow and Workday.
Experience with process improvement, transformation, or automation initiatives.
Exposure to global HR processes and compliance requirements.
Fluency in English (additional languages advantageous).

Responsibilities

Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination.
Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions.
Resolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.).
Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness.
Govern and generate HR documentation, leveraging standardised templates and AI-enabled content creation capabilities.
Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy and policy alignment.
Apply global HR standards consistently across lifecycle activities, ensuring governance and local regulatory alignment.
Enable and guide people leaders to navigate core HR processes using standardised guidance and AI-enabled support.
Deliver a human-centric employee experience across lifecycle touchpoints.
Support adoption of self-service tools, HR portals, and AI-driven HR solutions.

Skills

HR Operations

Workday

ServiceNow

Tier 1/2 support

Process design

Data analytics

Stakeholder management

Global/matrix environment

Tools

Workday

SAP

ServiceNow

Job description

Job Description

About the role:

The HR Generalist plays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.

This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.

Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimisation.

The role partners closely with other stakeholders in HR to ensure accurate, timely, and seamless service delivery, while leveraging digital HR tools, automation, and AI-enabled content to continuously improve how work gets done.

HR Operations & Employee Lifecycle Management

Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination
Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience
Resolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)
Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness
Govern and generate HR documentation, leveraging standardised templates and further the AI-enabled document creation capabilities in the future to improve speed, accuracyand employee experience.
Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance, tone and alignment with policy.
Apply global HR standards consistently across lifecycle activities, ensuring governance, compliance and local regulatory alignment.
Enable and guide people leaders to navigate core HR processes using standardised guidance, self-service channels and AI-enabled support, ensuring alignment with global standards while applying appropriate judgement for complex or sensitive cases.

Employee Experience & Service Excellence

Deliver a human-centric experience, balancing digital solutions with personal interaction
Provide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.
Provide a seamless, consistent experience across all employee and manager interactions
Champion a culture of exceptional service, empathy, and responsiveness across People Solutions.
Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)
Support adoption of self-service tools, HR portals, and AI-driven HR solutions

Process Improvement, Automation & Governance

Identify opportunities for process improvement, simplification, and automation
Contribute to HR workflow optimisation and continuous improvement initiatives
Support implementation of global process design and standardisation
Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.g for our HR Digital Partner)
Ensure data accuracy, documentation, and compliance across all HR processes

Data, Insights & Digital HR Enablement

Ensure data integrity and accuracy across HR systems and reporting
Support reporting, dashboards, and insights to improve operational decision-making
Leverage digital HR tools and analytics to enhance service delivery and efficiency
Identify trends in queries and processes to inform improvements and proactive solutions

Stakeholder Management & Collaboration (One HR)

Partner with all partners in our HR operating model, to ensure aligned delivery
May act as a process and systems expert, supporting training and guidance where needed
Collaborate across global teams to deliver consistent and scalable services
Support cross-functional initiatives and contribute to HR transformation programmes

Key Skills & Capabilities