HR COE-PMS & HR Operations

Ace Recruitment & Placement Consultants Pvt. Ltd.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ace Recruitment & Placement Consultants Pvt. Ltd. in Mumbai seeks an COE professional with strong exposure to Performance Management and HR Operations to drive key people processes and employee experience.

The role focuses on end-to-end PMS ownership along with HR operations, lifecycle management, analytics, and technology. The ideal candidate will work with business leaders and employees, applying a data-driven approach to improve processes.

Qualifications

• 4–7 years of experience in HR Operations, COE, or Performance Management.
• Strong hands-on experience in PMS and performance management.
• Experience in Tech Startups, Fintech, Insurtech, BFSI, or fast-paced environments.
• Analytical, process management, stakeholder management, and communication skills.
• Experience with HRIS, dashboards, MIS, and people analytics.

Responsibilities

• Own end-to-end PMS cycle: goal setting, reviews, calibration, and closure.
• Manage HR operations and employee lifecycle (onboarding, transfers, promotions, exits).
• Drive employee experience, engagement, and onboarding improvements.
• Develop and maintain HR tech, data dashboards, and analytics (headcount, attrition, hiring).
• Support payroll and benefits awareness as added advantage.

Skills

Performance Management

HR Operations

HRIS

People Analytics

Stakeholder Management

Data-driven

Education

Tier 1/ Tier 2 colleges

Tools

HRIS

HR dashboards

MIS

Job description

We are looking for a COE professional with strong exposure to Performance Management and HR Operations to drive key people processes and enhance employee experience.

The role will primarily focus on end-to-end PMS ownership, along with HR operations, employee lifecycle management, HR technology, analytics, and process improvement. The ideal candidate should be comfortable working with business leaders, managers, and employees and have a strong process and data-oriented approach.

Key Responsibilities

1. Performance Management System (PMS) – Primary Responsibility

• Own and drive the complete PMS cycle including goal setting, performance reviews, mid-year reviews, year-end evaluations, ratings, calibration, and closure.
• Partner with managers and employees to ensure timely completion and effective adoption of PMS.
• Coordinate performance calibration and ensure consistency and transparency in the performance evaluation process.
• Generate PMS dashboards, reports, and insights for leadership.
• Identify gaps and continuously improve the PMS framework and processes.

2. HR Operations & Employee Lifecycle

• Design, implement, and continuously improve HR processes, policies, SOPs, and workflows.
• Manage the complete employee lifecycle including onboarding, confirmation, transfers, promotions, and exits.
• Ensure effective execution of HR processes within defined SLAs.

3. Employee Experience & Engagement

• Manage background verification and joining processes to deliver a seamless employee experience.
• Drive employee engagement and recognition initiatives.
• Continuously improve onboarding and offboarding processes based on employee feedback and data.

4. HR Technology, Data & Analytics

• Maintain accurate HRIS data and drive automation and digitization of HR processes.
• Develop HR dashboards and people analytics covering headcount, attrition, hiring, PMS, and productivity.
• Support manpower planning, budgeting, and HR MIS for leadership.

5. Payroll, Benefits & Compliance – Added Advantage

• Exposure to payroll, employee benefits, statutory compliance, and related HR operations will be an added advantage.

Candidate Profile

• 4–7 years of experience in HR Operations, HR COE, Performance Management, or a similar role.
• Strong hands‑on experience in PMS / Performance Management is preferred.
• Candidates from Tier 1 / Tier 2 colleges Only.
• Experience in Tech Startups, Fintech, Insurtech, BFSI, or other fast‑paced environments preferred.
• Strong analytical, process management, stakeholder management, and communication skills.
• Comfortable working with HRIS, HR dashboards, MIS, and people analytics.
• Ability to manage multiple HR processes with high ownership and attention to detail.

Key Success Metrics

• PMS Excellence: 100% timely completion of PMS cycles, including goal setting, reviews, ratings, calibration, and closure.
• Operational Excellence: ≥95% SLA adherence across HR processes and employee requests.
• Employee Experience: Strong onboarding and offboarding CSAT/NPS scores.
• Data & Automation: 100% HRIS accuracy with measurable reduction in manual effort through automation.
• Business Insights: Timely and accurate manpower budgets, headcount reporting, PMS dashboards, and people analytics for leadership.