HR Case Consultant

Royal Bank of Scotland; Bengaluru; On-site; INR 600,000 - 950,000; Full time

Job summary

Royal Bank of Scotland in Bengaluru is seeking an HR Case Consultant at an associate level to provide professional advice, guidance and support to managers across the business.

You will manage a diverse portfolio of HR cases including disciplinary, grievance, flexible working and absence, delivering coaching and consistent interpretation of policies and employment law.

Qualifications

• At least five years of experience in HR policies and employment law interpretation.
• Strong analytical and problem-solving skills.
• Excellent communication, influencing and conflict resolution skills.
• Ability to adapt communication to minimise risk for the business.

Responsibilities

• Deliver coaching and support for the business to enable confident handling of HR issues.
• Manage a portfolio of disciplinary, grievance, flexible working and absence cases.
• Provide consistent interpretation of in-scope policies and employment law.
• Lead or contribute to projects to enhance HR service delivery.
• Maintain case portfolios and communicate with the business throughout each case lifecycle.
• Support continuous improvements across the Policy & Advice operation.

Skills

Risk assessment

Communication

Relationship management

Analytical thinking

Conflict resolution

Tools

Case management systems

Chat platforms

Job description

Join us as an HR Case Consultant

Join us in a fast-paced role, where you'll be interacting with stakeholders across the business, providing professional advice, guidance and support to managers of all levels

You'll manage a diverse portfolio of HR cases, including disciplinary, grievance, flexible working and absence

It's an opportunity to be recognised for your expertise and your ability to provide proactive support to our business

We're offering this role at associate level

What you'll do

As an HR Case Consultant, you'll deliver effective coaching and support for the business to enable them to confidently deal with HR issues. You'll be managing a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters

We'll look to you to provide consistent advice on the interpretation and application of in scope policies, relevant employment law and taking into account any jurisdictional practices

Additionally, you'll be:

• Leading or contributing to project activity to enhance our service
• Using skilled and in-depth probing to make an assessment of each situation and advise a realistic, business focused solution
• Minimising risk to the business by ensuring a consistent approach to diagnosis of issues and the subsequent advice and actions
• Managing allocated case portfolios in-line with targets in relation to health advisory and maintaining a communication flow with the business throughout the life of the case
• Proactively contributing to and supporting ongoing continuous improvements across the Policy & Advice operation to enhance our ways of working and simplify it for the customer

The skills you'll need

To be successful in this role, you'll need a background in risk assessment and management, coupled with the ability to probe, evaluate and diagnose complex situations and provide practical solutions. We'll expect you to have previous experience of working in a professional HR capacity, incorporating relationship management and coaching

Crucially, you'll have the ability to demonstrate excellent communication, influencing and conflict resolution skills, and the ability to adapt them where appropriate to minimise risk for the business

Additionally, you'll need:

• At least five years of experience and a thorough working knowledge of HR policies and procedures and employment law interpretation
• Apply excellent analytical and problem-solving skills to assess risk accurately and make evidence-based decisions
• The ability to manage relationships with the appropriate third parties to make sure workplace adjustments are implemented efficiently and smoothly, and to manage health benefits cases
• Provide advisory support to leaders and managers on diverse people-related matters through digital channels such as chat-based platforms, virtual meetings, and case management systems
• Comprehensive understanding of organizational policies and employee relations processes, including the management of underperformance, flexible working request, conduct issues, absence, investigations, and workplace concerns
• Demonstrate strong stakeholder management capabilities with effective influencing and communication skills to foster positive working relationships across

Hours

45

Job Posting Closing Date:

06/10/2026