HR Case Consultant

NatWest Group; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

NatWest Group is seeking an HR Case Consultant at associate level in Bengaluru. You will manage a portfolio of HR cases, including grievances, disciplinaries and health-related matters, while coaching managers and advising on policy interpretation and employment law.

The role focuses on proactive support, risk assessment, and proactive service delivery to stakeholders across the business, with opportunities to lead projects and drive improvements.

Qualifications

• Background in risk assessment and management.
• Experience in a professional HR capacity with coaching and advisory skills.
• Excellent communication, influencing and conflict resolution abilities to minimize risk.

Responsibilities

• Deliver effective coaching and support for the business to enable confident handling of HR issues.
• Manage a portfolio of employee grievance, disciplinary and absence cases or health cases with timely advice.
• Provide consistent interpretation of in-scope policies and employment law, aligned with jurisdictional practices.
• Lead or contribute to project activity to enhance our service.
• Minimise risk by ensuring a consistent approach to issue diagnosis and recommended actions.
• Maintain allocated case portfolios and update stakeholders throughout each case lifecycle.
• Support ongoing continuous improvements across Policy & Advice operations.

Skills

Risk assessment

Communication skills

Influencing

Conflict resolution

Relationship management

Coaching

Project work

Job description

Join us as an HR Case Consultant

• Join us in a fast-paced role, where you’ll be interacting with stakeholders across the business, providing professional advice, guidance and support to managers of all levels
• You'll manage a diverse portfolio of HR cases, including disciplinary, grievance, flexible working and absence
• It’s an opportunity to be recognised for your expertise and your ability to provide proactive support to our business
• We're offering this role at associate level

What you'll do

As an HR Case Consultant, you’ll deliver effective coaching and support for the business to enable them to confidently deal with HR issues. You’ll be managing a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters.

We’ll look to you to provide consistent advice on the interpretation and application of in scope policies, relevant employment law and taking into account any jurisdictional practices.

Additionally, you’ll be:

• Leading or contributing to project activity to enhance our service
• Using skilled and in-depth probing to make an assessment of each situation and advise a realistic, business focused solution
• Minimising risk to the business by ensuring a consistent approach to diagnosis of issues and the subsequent advice and actions
• Managing allocated case portfolios in-line with targets in relation to health advisory and maintaining a communication flow with the business throughout the life of the case
• Proactively contributing to and supporting ongoing continuous improvements across the Policy & Advice operation to enhance our ways of working and simplify it for the customer

The skills you'll need

To be successful in this role, you’ll need a background in risk assessment and management, coupled with the ability to probe, evaluate and diagnose complex situations and provide practical solutions. We’ll expect you to have previous experience of working in a professional HR capacity, incorporating relationship management and coaching.

Crucially, you’ll have the ability to demonstrate excellent communication, influencing and conflict resolution skills, and the ability to adapt them where appropriate to minimise risk for the business.

Additionally, you’ll need:

• At least five years of experience and a thorough working knowledge of HR policies and procedures and employment law interpretation
• Apply excellent analytical and problem-solving skills to assess risk accurately and make evidence-based decisions
• The ability to manage relationships with the appropriate third parties to make sure workplace adjustments are implemented efficiently and smoothly, and to manage health benefits cases
• Provide advisory support to leaders and managers on diverse people-related matters through digital channels such as chat-based platforms, virtual meetings, and case management systems
• Comprehensive understanding of organizational policies and employee relations processes, including the management of underperformance, flexible working request, conduct issues, absence, investigations, and workplace concerns
• Demonstrate strong stakeholder management capabilities with effective influencing and communication skills to foster positive working relationships across